Questions & Answers

Q: QuestionI have a samsung QLED don’t have audio jacks. How can I install these headphones?

Asked 6 years ago by Deoutydog1.

• A:Answer Great sound easy to connect

  Answered 6 years ago by MadogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I hook this up to my home stereo system. Does it transmit in stereo or mono

Asked 6 years ago by RJ.

• A:Answer Yes and yes

  Answered 6 years ago by WaynewrightVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you need to purchase a receiver to use the wireless headphones?

Asked 6 years ago by Anonymous.

• A:Answer Nope, the receiver is included and is where you charge the headphones as well.

  Answered 6 years ago by DbdnSffVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf I buy regular NiMH rechargeable batteries, will headphone stand recharge those batteries?

Asked 6 years ago by whrf400.

• A:Answer Comes with a special battery cartridge. You cannot use another type

  Answered 6 years ago by WaynewrightVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I connect 2 head phones to the Same tv?

Asked 6 years ago by Anonymous.

• A:Answer Connect one to the tv and others to power outlets and all headphones will get sound from the main tv connected base

  Answered 6 years ago by WaynewrightVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this product compatible with all Vizio smart televisions?

Asked 6 years ago by John.

Q: QuestionDoes this have a microphone?

Asked 6 years ago by pete.

• A:Answer No mic

  Answered 6 years ago by WaynewrightVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use the same tower to connect a second headset, or does each headset need its own tower

Asked 6 years ago by Tommy.

• A:Answer If you are talking about charging then each would need its own tower. The headphones rest in the middle and need to be precisely placed to charge.

  Answered 6 years ago by ptdreamersVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am trying to buy a couple power supplies and eBay is out. R these power supplies interchangeable with any other headsets I can look for to buy?

Asked 6 years ago by Aaron.

• A:Answer yes

  Answered 5 years ago by mjjp

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a volume control on the headsets ?

Asked 6 years ago by Anonymous.

• A:Answer yes

  Answered 6 years ago by Keith

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work with Smart TV and Non-Smart TV ?

Asked 6 years ago by ZK.

• A:Answer Hello ZK, Yes, these headphones will work with any television that supports RCA/headphone jack or HDMI. Regards, David

  Answered 6 years ago by SonyListens

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy Samsung Smart TV is connected to a Sony Sound Bar which works great. Can I connect the Headphones to the Sound Bar, and if so is it possible to turn the headphones on when wanted to use and off when I prefer to listen over the normal sound bar.

Asked 6 years ago by John.

• A:Answer I think so I have a sound bar and my sound bar is connected with a different cable so my headphones are plugged in to the headphone jack on the TV. So you just turn the sound down on the sound bar and it does not effect headphone volume.

  Answered 6 years ago by Keith

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere do these plug into on 2019 75” Sony.

Asked 6 years ago by Quicksilver.

• A:Answer Mine plugs into the back of the cable box. (TIVO)

  Answered 6 years ago by RobertKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello I bought a sharp 50’ UHD LED. SMART TV. LC-50LBU711C. From Best Buy. My mom also bought a Sony wireless headphones WH-RF400. If you can send Pictures to please. problem connecting the headphone What is the simplest way to connect ?

Asked 6 years ago by Rob.

• A:Answer Plug in the connector in the headphone jack in the back of your TV. Only problem I had was when I wanted to watch TV without headphones I had to unplug them because I did not have a sound system. I ended up buying one so I could use the remote to turn the headphones on and off. If you don't hear any sound make sure the headphones are turned "ON" and you might have to press the "auto tuning" button which is on the actual headphones a few times too. Also to charge I had to make sure mine were turned off. You might have to charge them before your first use also.

  Answered 6 years ago by LizardVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI connected to the L/R output on my LG TV and am not getting any sound. The light will blink green for 4 minutes and then go away. My TV only has a setting for audio out for devices connected to the Optical Digital Audio out or HDMI IN (ARC) port. Help.

Asked 6 years ago by Graham.

• A:Answer Had this same issue. Removed L/R connection splitter and inserted into cable into the "Audio Out" port below the ARC port (see photos attached). This is a Samsung but would imagine most televisions provide the same options.

  Answered 6 years ago by LonghorninSoonerNationVerified Purchase

  • 
  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought new Tv..headphones have AV connection...TV has HDMI inputs...how do i solve the problem

Asked 6 years ago by Abdul.

• A:Answer Should be multiple options for audio out on the back of the television besides HDMI - I posted some pictures in response to a similar question and included them here as well, hopefully those will be useful to you!

  Answered 6 years ago by LonghorninSoonerNation

  • 
  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy headphones don't broadcast the Amazon Prime movies. What do I need to make this happen?

Asked 6 years ago by Farmer.

• A:Answer Hi Farmer, I understand you're having an audio issue when playing Amazon Prime movies. Please make sure that headphones are properly connected to the audio device https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00024939. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support

  Answered 6 years ago by SonyListens

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWHEN I AM USING MY SONY HEADSET WITH IT CONNECTED TO MY LG TV THE BASE WILL BLINK GREEN AND WILL LOSE SOUIND. I THEN HAVE TO GO OVER TO TURN IT OFF AND START ALL OVER. THE BLINKING LIGHT ON THE BASE WILL NOT BE LIT.. I HAVE TO DO THAT OFTEN.

Asked 6 years ago by SVEN.

• A:Answer It sounds like you may have a defective unit. The base charging unit on my pair will blink green when the headphones are off the base and turned off. The base is turned on all the time and I have no issue with the headphones turning off unless I physically turn them off myself (on/off button located on the left ear side of headphones).

  Answered 6 years ago by TravelsWithDogsVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the headset have to be turned on every time you remove it from charging tower

Asked 6 years ago by Dave.

• A:Answer Not necessarily. The charging station is “on” all the time. The On/Off switch for the headphones is located on the left ear side of the headphone itself. You can leave it on or turn it on or off without taking the headphones off. What you wouldn’t want to do is leave them on without returning them to the charging station when not is use (that will wear battery down). Volume control in on the right ear side. Good headphones, BTW. Good volume and sound for the TV watching I do.

  Answered 6 years ago by TravelsWithDogsVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question