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Hi Tai, We suggest following the steps from this page: http://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266516.html If you followed all the possible steps from the links above, try to reset it again and initialize the speaker to fully isolate the issue: http://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266519.html Regards, Vincent
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