Questions & Answers

1-10 of 36 Questions
  • Question
    This speaker is available in 4 colors (Black, Blue, Red, White). I believe each color has a different color of light. Does someone know which light color is on which color of speaker and if one looks better than the other?   (3 Answers)

    By Asif May 19, 2017.

    Answers
    • Best 
      Answer

      Hi Asif, all of the 4 available colors have the same illumination lights (colors). They can be changed and adjusted with the SongPal mobile application. Thanks, -Mark

      By SonyListens May 19, 2017.

    • Question
      Can you pair the xb20 with a xb30?   (2 Answers)

      By Lucas June 29, 2017.

      Answers
      • Best 
        Answer

        Hi Lucas, Yes, you can. They both have the SPEAKER ADD FUNCTION where you can listen to 2 wireless speakers. Thanks, >Joffrey

        By SonyListens July 3, 2017.

      • Question
        Can I charged my iphone on this speaker?   (4 Answers)

        By Anne June 28, 2017.

        Answers
        • Best 
          Answer

          No, this device will not charge your iPhone.

          By CommunityAnswer June 28, 2017.

        • Question
          Quick question can the lights turn off /does it have a button for it   (5 Answers)

          By FloridaBoy May 21, 2017.

          Answers
          • Best 
            Answer

            Yes, hold down the Bass boost button. It will toggle the lights on and off.

            By ZKotzur6oh June 2, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Sony XB20/XB30 option to turn lights completely off, in other words Playing music, without the lights?   (2 Answers)

          By AndSo0ItGoes July 30, 2017.

          Answers
          • Best 
            Answer

            Hi AndSo0ItGoes, Yes, you can listen to music while the lights are off. Thanks! ^Ron

            By SonyListens July 31, 2017.

          • Question
            Charging my bluetooth speaker after initial useage by connecting cord to speaker and USB port on computer.Left it for 8 hours overnight and orange light still on..Do you need an other adaptor to charge it into AC outlet????   (5 Answers)

            By Byron July 19, 2017.

            Answers
            • Best 
              Answer

              First charge is crucial... I recommend charging your speaker *before* you use it for it's first time. Computer USB doesn't have the amperage this speaker needs. Volts and Amps are not the same... On a PC USB will take way longer than phone charger or wall USB outlet.

              By gatillocr2k July 30, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Will the Sony XB20 play while charging? If so, why doesn't the charge light come on when charging and playing at the same time? Thank you.   (2 Answers)

            By Toni May 16, 2017.

            Answers
            • Best 
              Answer

              Hi Toni, Yes, it can be used while charging if it is connected to a booted computer or AC outlet via a USB AC adaptor (not supplied) though the CHARGE indicator does not light up. -Jerome

              By SonyListens May 16, 2017.

            • Question
              Does this speaker require a special AC adapter or can I use my Galaxy phone charger.   (5 Answers)

              By Anonymous September 3, 2017.

              Answers
              • Best 
                Answer

                We recommend using the Sony ACUD11 charger. Thanks, >Joffrey

                By SonyListens September 3, 2017.

              • Question
                Can you pair xb20 with alexa   (4 Answers)

                By Scoot August 4, 2017.

                Answers
                • Best 
                  Answer

                  Yes. I have one that is connected to the Amazon Dot.

                  By Mel3 August 16, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member
              • Question
                Can this pair with an iPhone 4 (not a 4S)?   (3 Answers)

                By PJM8 July 21, 2017.

                Answers
                • Best 
                  Answer

                  Hi PJM8, We can't guarantee that it would still work with an iPhone 4. You may check the link below (Compatible iPhone/iPod models) for the compatible apple products with the speaker: https://docs.sony.com/release//Ref_4693258121.pdf ~Ralph

                  By SonyListens July 21, 2017.

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