Questions & Answers

Q: QuestionIf I connect the speaker through the audio jack and usb to my tv will the power turn on and off when my tv is turned on or off? Also, will the tv volume control the volume of the speaker?

Asked 7 years ago by AudioDan.

• A:Answer Hi AudioDan, The USB port is only designed for a computer or an AC adaptor. We can't guarantee that using the audio jack with a TV will allow the speaker to turn on/off automatically as well as control the volume with the TV remote. We also recommend to use a soundbar, A/V receiver or a home theater system to complete your entertainment experience. Kindly refer to this link for more information: https://www.sony.com/electronics/home-theater/t/sound-bars ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan I use an ear plug

Asked 7 years ago by Headbuz.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Gray

• A:Answer Hi Headbuz, No, it doesn't have a headphone jack. You may refer to pages 2-3 of this link for more information: https://docs.sony.com/release//Help_4694127114.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionTrying to connect it to my iPad and it’s not showing up in my Bluetooth devices. Anyone know why?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Gray

• A:Answer sometimes I have this issue, but you need to hold the power button down until you here the beep

  Answered 7 years ago by jbrowVerified Purchase

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Q: QuestionCan the speaker be used with an older model iPod that does not have bluetooth capability?

Asked 7 years ago by HBrooks.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Red

• A:Answer Yes it can. I have a classic ipod and with an auxilary cord it works great!

  Answered 7 years ago by NormaVerified Purchase

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Q: QuestionCan you pair 2 of these to use at the same time from 1 device (Phone)?

Asked 7 years ago by ElPasoMark.

• A:Answer Hi ElPasoMark, yes, you can pair not only 2, but up to 10 speakers from our SRSXB (XB20 and up) line, and have them all play content from 1 device like your phone. You may check this link for more information about the SRSXB20: https://www.sony.com/electronics/wireless-speakers/srs-xb20/specifications Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow many watts is it? How loud is it?

Asked 7 years ago by HailTheSun94.

• A:Answer If they don’t disclose in the specs, there must be a reason for it. I can’t guess how many watts... maybe 1 Watt max!?

  Answered 7 years ago by Nanon420

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Q: QuestionDo I need to use the app or can I just use bluetooth to play music with no app?

Asked 8 years ago by Tom.

• A:Answer Hi Tom, You can listen to music via Bluetooth without using an app. You may refer to pages 56-58 of the link below fore more information: https://docs.sony.com/release//Help_4694127114.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan we use 220 voltage to charge Sony speaker SRS-XB20 when it run out of power ?

Asked 8 years ago by Anthony.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Gray

• A:Answer Yes coz it's auto volt

  Answered 7 years ago by GerryVerified Purchase

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Q: QuestionToday i buy sony SRS XB20. i will try to cont by bluetooth with pc & mobile one by one. both are not cont ( bluetooth drives not found) .what i do .????

Asked 8 years ago by subarnakantibera.

• A:Answer You must hold the power button for 3 or 4 seconds to turn the bluetooth on.

  Answered 8 years ago by ErnestVerified Purchase

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Q: QuestionCan the x box 20 be plugged into ac outlet for use

Asked 8 years ago by laro.

• A:Answer If you have an adapter for charging for USB it will work that is what I use. This device does not plug direction into a AC plug by itself.

  Answered 8 years ago by gkearnesVerified Purchase

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Q: QuestionCan this speaker charge my phone? What is the mAh of the battery?

Asked 8 years ago by Annette.

• A:Answer No it will not charge a phone. The charger is for charging the speaker only, not as an output to another device. Not sure about the MaH, but it is likely pretty high to be able to last as long without recharging the speaker.

  Answered 8 years ago by ErnestVerified Purchase

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Q: QuestionHow does the XB20 charge - does it come with a wall charger?

Asked 8 years ago by sb03.

• A:Answer It comes with a mini-USB to USB cable, but no plug block. You can use the USB to charge the speaker from a laptop, or just use the plug block from your phone.

  Answered 7 years ago by RichVerified Purchase

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Q: QuestionCan i charge the sony srs xb 20 with the mobile turbo charger?

Asked 8 years ago by Saurabh.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Gray

• A:Answer Hi Saurabh, Yes you can. We recommend to use a charger that outputs 1.5 A. You may refer to pages 4-5 of the link below for more information: https://docs.sony.com/release//Help_4694127114.pdf ~Ralph

  Answered 8 years ago by SonyListens

  
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Q: QuestionCan the Sony- XB20 be used with a standard stereo receiver?

Asked 8 years ago by LarryBee.

• A:Answer Hi LarryBee, No. They have the same INPUTS. Thanks, >Joffrey

  Answered 8 years ago by SonyListens

  
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Q: QuestionWhere can I buy a replacement power adapter for this speaker?

Asked 8 years ago by Lilkim.

• A:Answer Any micro USB cord will work.

  Answered 8 years ago by fairykittyVerified Purchase

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Q: Questionmy new SRS-XB100 (battery is fully charged) only works when plugged into USB port.

Asked 1 year ago by wck9ha.

Q: QuestionIt seems as though the micro USB port for charging is broken. Is there another way to charge my Sony XR-20 with the auxiliary port? Cannot be fixed? If so avg cost?

Asked 3 years ago by Pat.

Q: Questiondo you sell a battery for the sony srs xb21 portable speaker and what are you selling them for west edmonton store

Asked 4 years ago by rudy.

Q: QuestionFor SRS-XB20 What are the mA output and voltage output thresholds for the charger Ex: 500mA- 10000mA (just an example folks)

Asked 6 years ago by Glenn.

This question was asked about the related product: Sony - XB20 Portable Bluetooth Speaker - Gray