A:AnswerHi heliostamp, Sony's commitment to customer satisfaction is our top priority. Please go to MENU → (Camera Settings2) → [Audio Rec Level] and check if the record level is too low. Thank you so much for your question. And thank you for choosing Sony. - Pakorn (Sony Social Support)
A:AnswerThe fluffy is not a microphone - it is a wind protector for the microphone on the camera. It reduces wind noise if filming outdoors on a windy day. These are referred to as "dead cats" and are available with most outboard microphones. You will need to contact Sony to find out if you can get a replacement.
