Questions & Answers

Q: QuestionCan I control calls using these earbuds?

• A:Answer Yes, you can control calls using these earbuds.

Q: QuestionDoes this device have active noise cancelling?

• A:Answer Yes, this device has active noise cancelling feature.

Q: QuestionAre these earbuds resistant to sweat and water?

• A:Answer Yes, these earbuds are sweat and water resistant with an IPX4 rating.

Q: QuestionDoes this device support wireless charging?

• A:Answer Yes, you can recharge the case via wireless charger.

Q: QuestionAre there different sizes of ear tips included with these earbuds?

• A:Answer Yes, there are extra large ear tip sizes included.

Q: QuestionHow many devices can I connect to these earbuds simultaneously?

• A:Answer You can connect up to two devices simultaneously to these earbuds.

Q: QuestionDoes the ANC work with only one earbud or do you have to be using both?

Asked 4 years ago by Turkeytalker.

• A:Answer Yes. You can use only one.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan the case be charged wirelessly?

Asked 3 years ago by Borg.

• A:Answer Yes it charges wirelessly.

  Answered 3 years ago by JonathanVerified Purchase

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Q: QuestionAre these comfortable for long term wear, like they don't hurt and don't fall out if you talk or smile? Anker discontinued my old favorites and I need for work. I tried Galaxy buds 2 but those hurt and fell out even with a perfect fit test.

Asked 3 years ago by Nikole.

• A:Answer It doesn’t hurt but its design does not provide great fit either. It won’t fall out easily but you have a feeling that it may fall out.

  Answered 3 years ago by BagyitokeVerified Purchase

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Q: QuestionBesides for music, can these also be used in order to get sleep if your partner snores? Thanks.

Asked 3 years ago by DebD.

• A:Answer I have a partner who snores like an earthquake. The only ANC that will cancel her out is the Sony's xm3's and xm4's or the Boses QCII 35 and 45 HEADPHONES while sleeping on my back. I have 50 pairs of earbuds and not one of the ANCs is good enough for snoring or mid to high tones in general.

  Answered 3 years ago by Jake

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Q: QuestionWhy doesn't my left earbud work I tried cleaning the prongs and restarting them

Asked 4 years ago by Anonymous.

• A:Answer Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists: - Reset the earbuds using the following steps: 1) Place the earbuds in the charging case and leave the cover open. 2) Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly. When the LEDs start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode. If it doesn’t help, please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

  Answered 4 years ago by Soundcore Team

  
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Q: QuestionHow do these do with regards to the person I'm talking to being able to hear my ambient noise If I'm doing dishes or something? TIA!

Asked 3 years ago by oceandreamer.

• A:Answer My mom said she could really hear the wind while I was walking outside and talking to her. I don’t think these shut out the background noise well.

  Answered 3 years ago by LaurenJ

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Q: Questioncan these be paired with the Iphone 12 Pro Max

Asked 3 years ago by katt.

• A:Answer Yes, the Liberty 3 Pro can be paired with the iPhone 12 Pro Max.

  Answered 3 years ago by Soundcore Team

  
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Q: QuestionWhat codec would the iPhone 13pro max use when connecting these?

Asked 4 years ago by CCCK1.

• A:Answer Thank you so much for asking. It is AAC. If you have any other questions, please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

  Answered 4 years ago by Soundcore Team

  
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Q: QuestionMy right ear bud will not retain any charge? I've tried resetting them as well as placing them in the case, opening the lid, and holding down the case button for 10 seconds. What else can I do or how can I fix this?

Asked 2 years ago by DaDDyJ44.

• A:Answer I had the exact same problem! I ended up having to return them because I could not resolve this problem.

  Answered 2 years ago by KellieHVerified Purchase

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Q: QuestionHow strong is the battery

Asked 3 years ago by Anonymous.

• A:Answer Thanks for your interest in our products. Regarding your question, here are the internal lab testing data of the playtime for your reference(at a 50% volume level): Normal Mode: Up to 8 hours on a single charge/32 hours with the charging case. Noise Cancelling Mode: Up to 6 hours on a single charge/24 hours with charging case. Transparency Mode: Up to 6 hours on a single charge/24 hours with charging case. Call: Up to 4.5 hours on a single charge/18 hours with charging case. Please note LDAC needs more power than other modes. Usually, the case could provide about 3 times full charges for the earbuds. Please feel free to contact us via [email protected] if there is anything we can help you with.

  Answered 3 years ago by Soundcore Team

  
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Q: QuestionI listen to a lot of techno, are these good with extreme bass?

Asked 3 years ago by Anonymous.

• A:Answer These do have a nice bass feel to them, but it's not necessarily bass-heavy. You may find a bit of distortion with heavy bass use.

  Answered 3 years ago by ZayAudioPhile

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Q: QuestionWill these work in a motorcycle helmet? Will touching the helmet inside change settings? Does the noise canceling help with motor noise? Thanks for your time to answer!

Asked 3 years ago by Fred.

• A:Answer These can work while you have a helmet on as long as you have the right size ear guards in, but I don't recommend using the noise-canceling feature while riding. While you may still be able to hear around you, I really recommend keeping the noise cancellation feature off while driving because these do block out quite a bit of sound.

  Answered 3 years ago by ZayAudioPhile

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Q: QuestionI’m only getting 2-3 hours of playback time. I’ve had these less than a month. Is that typica?. My older versions would last for days.

Asked 3 years ago by MD2020.

• A:Answer Make sure you don't have the noise canceling feature on to get more playback time. With the noise canceling feature on, I've noticed I only get 2-4 hours of playback time.

  Answered 3 years ago by ZayAudioPhile

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