Questions & Answers

Q: QuestionCan these earbuds provide sound isolation?

• A:Answer Yes, these earbuds have sound isolating feature.

Q: QuestionDo these earbuds have active noise cancelling?

• A:Answer Yes, these earbuds have active noise cancelling feature.

Q: QuestionDoes this earbud support wireless connectivity?

• A:Answer Yes, this earbud supports wireless connectivity via Bluetooth.

Q: QuestionAre these wireless earbuds truly wireless?

• A:Answer Yes, these earbuds are truly wireless.

Q: QuestionHow long can these earbuds last on a single charge?

• A:Answer These earbuds can last up to 12 hours on a single charge in normal mode.

Q: QuestionHow long does the warranty last for parts?

• A:Answer The warranty for parts lasts for 18 months.

Q: QuestionCan these be used on airplane entertainment system

Asked 2 weeks ago by Grace.

• A:Answer The Soundcore Liberty 5 Advanced Noise Cancelling Bluetooth Wireless Earbuds are primarily designed for Bluetooth connectivity. Airplane entertainment systems typically rely on a wired jack connection, not Bluetooth. Since these earbuds don't include information about a wired mode or compatibility with airplane systems, they may not be suitable for direct use with airplane entertainment systems unless an external Bluetooth transmitter is used.

  Answered 2 weeks ago by Soundcore Team

  
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Q: QuestionCan hear clear and loud on both ends when making calls

Asked 1 month ago by AustonJ.

• A:Answer Based on the knowledge available, the Liberty 5 Advanced In-Ear Noise Cancelling Bluetooth Wireless Earbuds are designed for superior audio quality and user experience. To ensure clear and loud communication during calls, make sure: Proper Fit: Ensure the earbuds are positioned correctly to create a tight and stable seal. This will enhance sound quality and reduce background noise effectively. Update Firmware: Connect the earbuds to the Soundcore app and ensure the firmware is updated to the latest version for optimal performance. Enable Calls on Bluetooth Devices: If you are using a device like a Samsung Galaxy S series, ensure the "Calls" and "Audio" options are activated in the Bluetooth settings. Customize Sound Settings: Use the Soundcore app to adjust and customize the sound and touch controls to suit your needs. These steps will help in achieving high clarity for calls on both ends. If you face any pairing or sound issues, generic troubleshooting steps include: Restarting your Bluetooth device and forgetting previous pairings. Resetting the earbuds via the charging case. Cleaning the earbuds and metal mesh filters if necessary. Let me know if further details are needed!

  Answered 1 month ago by Soundcore Team

  
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