A:Answer She or he has the speaker in signature sound setting, itvis not that loud in that mode, he or she has to put it back in custom mode then it will be very loud, set the equalizer the way that you want it to sound, iv dropped mine a few times and it has scratches here and their, but i love my anker sound core select pro it sounds soooo good, its the best bluetooth speaker i have ever had and it has so much bass and clarity thanks anker