Questions & Answers
- Model:
- A3600Z13
- |
- SKU:
- 6476200
Highly rated by customers for: Sound Quality, Battery Life, Comfort
Page Showing 1-9 of 9 questions
Q: QuestionHello do you halve to charge both arms or just 1. Or is the frame the battery. And so there 4 you would charge the frame.
Asked by Cralkneleh.
- A:Answer Thank you so much for asking. You need to charge both arms. If you have any other questions, please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Answered by Soundcore Team

Q: QuestionSoundcore frames has trouble constantly connecting. Is there something else I can do to ensure better connection?
Asked by Wc.
- A:Answer If youre hearing them turn on and they are npt connecting im not sure. But if you are not hearing them turn on, make sure they are snugly resting against your ears. Also make sure you have an up to date device because thsy use bluetooth 5 low power i believe
Answered by Guru
Q: QuestionWhy are these not as loud as Bose glasses? how many hours do the battery last?
Asked by Ky.
- A:Answer Because they are not made by bose. The speakers are aimed less at your ear. The company wanted it to be like a surround sound experience. My battery lasts all day from morning to late night with normal use. If i use th constantly to play music its probably like 5 hours. They have the ability to be turned off if you want
Answered by Guru
Q: QuestionCan you get these glasses with clear prescription lenses?
Asked by KnowingEar.
- A:Answer You have to buy them and rhen take them to a place to have lenses made. Mine were made same day at my optometrist
Answered by Guru
Q: QuestionWhat are the dimensions? Will this fit small faces, 135 mm wide?
Asked by SmallFace.
- A:Answer These “Wander” style would be too big for you at 144mm. Soundcore has a smaller frame called “Landmark” that is 137mm, but I don’t think Best Buy has it right now. You can see the size at Soundcore’s website by picking the frame and clicking “Find Your Perfect Fit” in the “Perfectly Framed” section.
Answered by akadonny
Q: QuestionWhen will you be carrying the remaining frames? I am interested in the Festival frame.
Asked by Ed.
- A:Answer Thanks for asking. Please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Answered by Soundcore Team

Q: QuestionAre these frames polarized?
Asked by Ed.
- A:Answer Definitely. I know this because I cannot see my work computer screen at all unless I tilt my head. Why am I trying to wear sunglasses to look at a monitor? Cause these make you that cool.
Answered by aarondr
Q: QuestionWhen release?
Asked by Anonymous.
- A:Answer This product just released get it while it's hot :)
Answered by Bobrocks
Page 1, Showing 1-9 of 9 questions
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