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Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: 1. Hold both the "Bluetooth " and "Volume+ " buttons for 8 seconds to reset 2. Try to use another DC adapter(if possible) to charge the Rave Party 2. The DC adapter should have power of at least 5V/2A. If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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