Questions & Answers

Q: QuestionIs this camera able to withstand different weather conditions?

• A:Answer Yes, this camera has a weather-resistant design.

Q: QuestionDoes this camera use battery power?

• A:Answer Yes, this camera uses a quick-release battery pack.

Q: QuestionCan I talk to someone through this camera?

• A:Answer Yes, you can talk through this camera with two-way audio.

Q: QuestionCan I connect this camera to Alexa?

• A:Answer Yes, you can connect this camera to Alexa.

Q: QuestionDoes this security camera have night vision?

• A:Answer Yes, this security camera has color night vision.

Q: QuestionWhat is the video resolution of this camera?

• A:Answer The video resolution of this camera is 2K (1440p).

Q: QuestionWhat is the difference between the "Plus" and the "Pro"? -also, do you need to buy an extra bettery? if so, how much?

Asked 2 years ago by kirk.

• A:Answer The Pro has better video resolution and more advanced audio noise filters. It also has more advanced motion detection software. Both the Pro and the plus come with two battery slots and one battery. You do not need a second battery for the camera to work but it is a nice feature to have. The camera is programed to draw power from one battery and then switch to the second battery when the first one is drained. The app will alert you when one battery is drained. You can then remove the drained battery, recharge it, and put it back long before the second battery is drained. In this way, you can keep your camera online with no interruption power. A second battery is ususlly priced at about $35.

  Answered 2 years ago by JDGibsonVerified Purchase

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Q: QuestionI will install the camera outdoors and it will get wet is this camera built for that?

Asked 1 year ago by Luis.

• A:Answer Hi Luis. Thank you for reaching out to us with your question. The Ring Spotlight Cam Pro is water-resistant and designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective overhang such as a hanging roof. If any additional information is needed regarding your Ring question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionMy pro cam has two batteries, when #1 dies will it automatically switch to # 2 battery? How low does battery 1 have to be to switch?

Asked 2 years ago by Bill.

• A:Answer Hi Bill. Good question. Yes, the Ring Spotlight Cam Pro will automatically switch to the second battery. This will occur when the first battery discharges and is no longer usable. It will seamlessly switch to the second battery, so you will not experience any downtime with the device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan this be powered with one of the solar panels?

Asked 3 years ago by Charlie.

• A:Answer Yes it can but you need the solar panel with the usbc connection. If you have an older solar panel with the barrel connection an adaptor can be bought to adapt it. All around a good product.

  Answered 2 years ago by JohnnyH

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Q: QuestionDoes this unit have everything needed to mount it above a garage door? Or do I need to purchase a mounting kit?

Asked 2 years ago by roadrider71.

• A:Answer Yes, this product has all the mounting equipment needed if placed on a wall, and as well one battery.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questioncan the camera be viewed just thru a phone app or do you have to have a wi-fi connection at the residence?

Asked 2 years ago by SEV.

• A:Answer Hi SEV. Good question. The Ring Spotlight Cam Pro Battery requires a wifi connection and the Ring app. Once it is online, you can access the live view and answer notifications from your mobile device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan you hardwire a battery Spotlight Cam Pro Battery powered unit to make it electric powered? Someone told me you could open the Spotlight Cam & there are 2 connections points in the unit to connect wires.

Asked 3 years ago by SRQSLV.

• A:Answer Hi SRWSLV. Good question. Yes, the Ring Spotlight Camera Pro Battery device offers multiple power options. It uses a rechargeable battery pack (one included; holds up to two). It can also be powered with an optional Ring Solar Panel, a Ring Plug-in Adapter, or a Ring Hardwired Kit (all sold separately). Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: Questionwhat is ring vision

Asked 2 days ago by ford3232.

• A:Answer Hi ford3232. Thank you for reaching out to us with your question. Retinal Tuning is an AI-powered feature that automatically optimizes the quality of Live View and video playback in the Ring app using advanced models to reduce graininess and enhance image quality. This feature requires a compatible Ring subscription. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 day ago by Ring

  
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Q: Questionwill the batteries from the first generation spot light cam work with the new generation 2k cam?

Asked 1 month ago by riz.

• A:Answer Hi riz. Thank you for reaching out to us with your question. Yes, the Ring Spotlight Cam and Ring Spotlight Cam Pro use the same Ring Rechargeable Battery Pack. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: QuestionCan you use a SIM card with this camera

Asked 2 months ago by Mike.

• A:Answer No but I wish it could. You can download to your phone and save wherever you need to.

  Answered 2 months ago by JeriVerified Purchase

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Q: QuestionCan I adapter a solar panel?

Asked 7 months ago by Mariel.

• A:Answer Yes

  Answered 2 months ago by drtaxsacto

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Q: QuestionWhat year did this camera come out?

Asked 9 months ago by Lori.

• A:Answer Hi Lori. Thank you for your question today! The Spotlight Cam Pro was released in 2022. The Ring Spotlight Cam Pro feature include, 1080p HD Video with 2k options if device is hardwired powered or plugin powered. The Spotlight Cam Pro also as a built in security siren and built in motion active LED Spotlights. If any additional information is needed regarding your Ring Spotlight Cam Pro please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 9 months ago by Ring

  
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Q: QuestionHow can I tell if my ring outdoor spotlite cam is a 3d

Asked 10 months ago by Jake.

• A:Answer Hi Jake. Thank you for your questions today! You can check inside your Ring app to find out which Ring Spotlight Cam you have. Open the Ring app and tap the three lines in the top left corner, tap devices from the list. From devices tap your Spotlight Cam and then tap on Device Health. On the Device Health page you will see the Product name. Our Ring Spotlight Cam Pro comes with the 3D Motion Detection Feature to pinpoint motion and distance to know exactly when and where someone’s stepped onto your property. If any additional information is needed regarding your Ring Spotlight Cam Pro please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 10 months ago by Ring

  
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