Questions & Answers

Q: QuestionCan I connect this camera to Alexa?

• A:Answer Yes, you can connect this camera to Alexa.

Q: QuestionDoes this security camera have night vision?

• A:Answer Yes, this security camera has color night vision.

Q: QuestionWhat is the video resolution of this camera?

• A:Answer The video resolution of this camera is 2K (1440p).

Q: QuestionWhat is the maximum motion detection range?

• A:Answer The maximum motion detection range is 30 feet.

Q: QuestionIs this camera able to withstand different weather conditions?

• A:Answer Yes, this camera has a weather-resistant design.

Q: QuestionDoes this camera use battery power?

• A:Answer Yes, this camera uses a quick-release battery pack.

Q: QuestionWhat is the difference between the "Plus" and the "Pro"? -also, do you need to buy an extra bettery? if so, how much?

Asked 2 years ago by kirk.

• A:Answer The Pro has better video resolution and more advanced audio noise filters. It also has more advanced motion detection software. Both the Pro and the plus come with two battery slots and one battery. You do not need a second battery for the camera to work but it is a nice feature to have. The camera is programed to draw power from one battery and then switch to the second battery when the first one is drained. The app will alert you when one battery is drained. You can then remove the drained battery, recharge it, and put it back long before the second battery is drained. In this way, you can keep your camera online with no interruption power. A second battery is ususlly priced at about $35.

  Answered 2 years ago by JDGibsonVerified Purchase

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Q: QuestionMy pro cam has two batteries, when #1 dies will it automatically switch to # 2 battery? How low does battery 1 have to be to switch?

Asked 2 years ago by Bill.

• A:Answer Hi Bill. Good question. Yes, the Ring Spotlight Cam Pro will automatically switch to the second battery. This will occur when the first battery discharges and is no longer usable. It will seamlessly switch to the second battery, so you will not experience any downtime with the device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI will install the camera outdoors and it will get wet is this camera built for that?

Asked 1 year ago by Luis.

• A:Answer Hi Luis. Thank you for reaching out to us with your question. The Ring Spotlight Cam Pro is water-resistant and designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective overhang such as a hanging roof. If any additional information is needed regarding your Ring question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionIt would be nice if there were images showing how a solar panel plugs into the Spotlight Cam Pro. The image must show the actual connection. I have seen several that show a person holding the cable next to the camera but not where the actual plug is.

Asked 2 years ago by cat0w.

• A:Answer There is a small port in the back of the camera that the solar panel plugs into - very simple and easy. Ring does make a mount that the camera and the panel both attach to that makes it very easy to attach both to house, but Best Buy doesn't sell it. Need to order it from ring directly or from Amazon. They have a gutter mount version and a house mount version. I have both of them on different cameras and it makes the install look very professional.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this unit have everything needed to mount it above a garage door? Or do I need to purchase a mounting kit?

Asked 2 years ago by roadrider71.

• A:Answer Hi roadrider71. Good question. Yes, the Ring Spotlight Cam Pro Battery comes with the camera mount and installation hardware.Specialty installation mounts, such as the gutter mount or pole mount, are sold separately. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan you hardwire a battery Spotlight Cam Pro Battery powered unit to make it electric powered? Someone told me you could open the Spotlight Cam & there are 2 connections points in the unit to connect wires.

Asked 3 years ago by SRQSLV.

• A:Answer Hi SRWSLV. Good question. Yes, the Ring Spotlight Camera Pro Battery device offers multiple power options. It uses a rechargeable battery pack (one included; holds up to two). It can also be powered with an optional Ring Solar Panel, a Ring Plug-in Adapter, or a Ring Hardwired Kit (all sold separately). Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionCan this be powered with one of the solar panels?

Asked 3 years ago by Charlie.

• A:Answer Yes it can but you need the solar panel with the usbc connection. If you have an older solar panel with the barrel connection an adaptor can be bought to adapt it. All around a good product.

  Answered 3 years ago by JohnnyH

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Q: QuestionCan you swivel the camera 90 degrees when mounted?

Asked 1 year ago by RPMik.

• A:Answer Hello RPMik. Thank you for your question. No, the Ring Spotlight Cam Pro cannot swivel 90 degrees. The Ring Spotlight Cam Pro has an 140° horizontal field of view and an 80° vertical field of view. It can be angled slightly left, right, and down, allowing you to adjust the camera's view to focus on the desired area. If any additional information is needed regarding your Ring Spotlight Cam Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Link from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionWhat is Birds Eye View and how does it help me?

Asked 2 years ago by Mike.

• A:Answer Hi Mike. Good question. Bird's Eye View provides an aerial map view of motion events around your home, so you can clearly see the path that visitors take when visiting your property. For example, Bird’s Eye View will show you the current location of a delivery person dropping off a package, as well as the path they took to get there (even if they’ve already left the camera’s field of view by the time you start the live stream). Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: Questioncan the camera be viewed just thru a phone app or do you have to have a wi-fi connection at the residence?

Asked 2 years ago by SEV.

• A:Answer Hi SEV. Good question. The Ring Spotlight Cam Pro Battery requires a wifi connection and the Ring app. Once it is online, you can access the live view and answer notifications from your mobile device. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionAnyone having issues with the lights not turning on when there’s motion? I get alerts on my phone just fine. I just can’t seem to get the lights to turn on at night with motion.

Asked 3 years ago by DennisS89.

• A:Answer Hi DennisS89. Thanks for reaching out. The Ring Spotlight Cam Pro Battery lights are motion-activated and controlled through the Ring app. Through the app, you can customize the settings for the lights on your device, including different motion sensitivity settings, light schedules, brightness adjustments, and more. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionIf the LED lights burn out, can the LED bulbs be replaced, or does the whole unit need to be replaced?

Asked 1 month ago by Anonymous.

• A:Answer Hello. We appreciate the time you have taken to ask this question. No, the lights on the Ring Spotlight Cam Pro cannot be replaced. Ring devices have a one-year limited warranty. We will cover your eligible device against defects in materials and workmanship under ordinary consumer use. In other words, if your device malfunctions during normal operation within its first year, then Ring will fix or replace your device as needed. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 month ago by Ring

  
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Q: Questionhow long will a battery last before needing to be recharged

Asked 1 month ago by Anonymous.

• A:Answer Your battery life depends upon what your settings are in the camera and how sensitive you have your camera set to motion or person or vehicles. However, I also purchased the big solar panel to always stay charged and so I never have to charge the battery with my spotlight Pro camera.

  Answered 1 month ago by JasonCVerified Purchase

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