Questions & Answers
- Model:
- SWNVK-500KH2-US
- |
- SKU:
- 6483052
$329.99Your price for this item is $329.99
Page Showing 1-16 of 16 questions
Q: QuestionAre there any fees associated with Swann for a subscription to the app?
Asked by KentuckyBlue83.
- A:Answer Hello KentuckyBlue83. Thank you for your question. No, Swann does not charge any monthly subscription. The cameras can be remotely accessed and controlled using the Swann Security application for free right out of the box. Swann does offer subscription plans if you need extended warranties or added features for storage. You can find more information on this at the link below. https://us.swann.com/swann-security-subscription/ Please let us know how we may further assist you, Thank you. LV - Swann Customer Support
Answered by Swann

Q: QuestionCan I record continuously?
Asked by Mickey.
- A:Answer Hello Mickey, this system will allow you to record continuously or when motion is detected. You can choose the settings through the app or from your recorder. Hope that helps. LV - Swann Team
Answered by Swann

Q: QuestionCan I this be hardwired instead of using Wi-Fi?
Asked by wolf1776.
- A:Answer Hello wolf1776, Thank you for reaching out to us with your question. No, Swann offers wired security kits that would better suit your needs. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: Questioncan i move the cameras from the app?
Asked by Anonymous.
- A:Answer Thanks for your question. The cameras do not have any motors so you cannot change the angle remotely, they will just face the direction you installed them to face. -SD, Swann Team
Answered by Swann

Q: QuestionI need more than 4 Cameras on this system can you buy additional cameras and add to this ?
Asked by Gadawg.
- A:Answer Hello.Gadawg. Thank you for your question. This system supports up to 8 cameras. You can select the "Enable 8 channel mode" from the system's menu to pair a combination of NVW-500CAM & NVW-800cam Wi-Fi camera or NVW-600CMB wireless on the same system. Hope this helps. LV-Swann Team
Answered by Swann

Q: QuestionCan it use in jamaica
Asked by Girly.
- A:Answer Hello Girly. Thank you for your question, our products ship with a universal power adapter. Yet the plug at the end may differ from country to country, therefore you may have to purchase an adapter. Hope that helps. LV - Swann Team
Answered by Swann

Q: QuestionWill this system work with the Swann security app? I had Swann NVW-800 and the app will not work. Not sure if the app is working now or was it the system.
Asked by JM987.
- A:Answer Hi JM987. Yes, this system works with the Swann Security app, it's actually the same NVW-800 NVR model inside both kit options, the only thing that changes between the 1080p & 4K versions of this kit are the camera models. Did you have your original NVW-800 successfully connected to the internet before pairing it to the app? With this NVR you have the choice of running an ethernet cable between the NVR and your router, or you can connect it via Wi-Fi instead if you prefer. Our support team details are available from support.swann.com if we can assist further. -SD, Swann Team
Answered by Swann

Q: QuestionCan the spotlights be disabled? For example, if I want the spotlights NOT to be activated by motion is that an option? Thank you in advance!
Asked by JR.
- A:Answer Thank you for your question JR. Yes, you can choose whether you want the spotlights to be motion activated or not from the NVR's menu. You can customize this for each camera, meaning that you could have lights on some cameras but not others if you wish to. -SD, Swann team
Answered by Swann

Q: QuestionHello, I already have a Swann system installed at my house. Can I buy this camera system for a rental property and have both security systems on one account? Thanks
Asked by Ariana.
- A:Answer Thanks for your question Ariana. Yes, you can certainly connect more than one system to the same Swann Security App account, even if they are in different locations. You would simply pair the second system as a new device to your existing app. -SD, Swann team
Answered by Swann

Q: QuestionHow do i set the system you auto cycle through the camera views on my tv so I do not have to go over to the system and click through each one? thank you
Asked by Ford81.
- A:Answer Hello Ford81, Thank you for reaching out to us with your question. This feature is not yet available on our recorders. Long term, our support team will continue to launch updates to the firmware and application to further improve your experience. Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan you add more cameras to the system if bought separately?
Asked by Steph.
- A:Answer Hello Steph, Thank you for reaching out to us with your question. Yes, this is a 4 channel system that allows you to add up to 4 cameras. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCa this system be hooked up to a monitor via HDMI for 24hr live feed of all four channels or are they only viewable via app? Answer to other questions was confusing about this How is video downloaded if needed? Via app or onto flash drive ect?
Asked by SWANNVRSYSTEM.
- A:Answer Hello SWANNVRSYSTEM, Thank you for reaching out to us with your question. Yes, this recorder can be connected to a monitor using an HDMI cable for live viewing. They are also viewable on the app. The footage can be downloaded from the recorder onto a flash drive or saved from the application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan I watch the live feed i.e. surveillance, or the feed is only available when a motion is detected ? Also, where can I watch the feed ? is there an app for iPhone ?
Asked by SGupta.
- A:Answer Hello SG, Thank you for reaching out to us with your question. Yes, the footage can be viewed live and remotely accessed using our Swann Security application. When motion is detected it will create a trigger to record and notify you using the app. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: Questioncan you install the system?
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out to us with your question. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Please contact Best Buy‘s GeekSquad for more information on the installation services provided by them. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionIS THE SWANN 1080 WI-FI NVR IS THIS A SYSTEM THAT HAS TO BE HARD WIRED ?
Asked by Alanmoore.
- A:Answer Hello Alanmoore, Thank you for reaching out to us with your question. The cameras will still require power using the supplied 60-foot ac adapters but the connection to your network and from the camera to the recorder is wireless. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan the system be directly hooked up to a monitor or tv with a HDMI or vga cable?
Asked by Sinister.
- A:Answer Hello Sinister770, Thank you for reaching out to us and sharing your question. Yes, this recorder kit can connect directly to your monitor using a VGA or HDMI cable. This kit can also be remotely accessed using our Swann Security application for iOS and Android devices. Please let us know how we may further assist you, Thank you, JV Swann Customer Support
Answered by Swann

Page 1, Showing 1-16 of 16 questions
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