A:AnswerHello LarryC,
Thank you for your question. Please contact our support team for further assistance. We will need to look further into your current set up and location. The cameras have an operating temperature of -22° F ~ 122° F. If the cameras exceed this temperature it can lead to permanent damage of the electrical components. We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Best Buy has return policies that you can follow for a request for a refund if the item is not found suitable for these conditions.
Please direct your inquiry to the designated support lines for immediate assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Thank you.
JV
Swann Customer Support
A:AnswerHello LarryC,
Thank you for reaching out to us and sharing your question. We are sorry to hear about the issues you are having with moisture and your cameras. Our cameras are weatherproof and listed with an IP rating. If your cameras will be exposed to the direct elements, it is possible that the cameras can exceed their operating temperature. Please contact our support team for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello TJ,
Thank you for reaching out to us. Yes. Certified by UL with a CL2 & CL3 rating for fire resistance & safe use in wall & between floors.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Jmp88,
Thank you for reaching out to us. Once the hard drive is full, it will automatically begin to overwrite the previous footage.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
A:AnswerHello danman,
Thank you for reaching out to us with your question. No, when upgrading to this kit you will need to re-wire to achieve the 4K resolution. The wires you currently have run can only support up to 5MP.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
A:AnswerHello Jacko,
Thank you for reaching out to us. This kit will require a USB wireless adapter to connect to your wireless network. This can be purchased on Swann.com using the model number SWACC-USBWIFI.
This will allow you to connect to your wireless network.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerYes they can be viewed on your cell phone using the Swan HomeSafe View app.
However, i had over 4 disconnects in one day with this app. I ended up returning this system.
Also, you can remote view on a PC, using Swannview Link for Windows.
However, I never got it to work. And I am an engineer and computer specialist.
A:AnswerHello Beachboyg,
Thank you for reaching out to us. You can contact us directly for a list of the compatible models. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Compatibility information can also be found on Swann.com.
For us to best assist, we ask that you please contact us directly. We will email you a list of compatible options.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
A:AnswerHello Jacko,
Thank you for your question. You can connect to your network in both scenarios. If you would like to connect to your wireless network, you will need our adapter, SWACC-USBWIFI.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Luis,
Thank you for reaching out to us. There is not a specific Cat number required.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello,
Thank you for your question. Yes, using the Swann Security application you can remotely access and control your device.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
A:AnswerHello Luna,
Thank you for reaching out to us. When upgrading to our Swann System, you can use the existing BNC wiring.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello,
Thank you for reaching out to us. This system can record on either setting. You can continuously record on a few cameras while recording based on motion on others. This allows you to adjust the settings and cater your system to your security scenario.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Bluemax,
Thank you for reaching out to us with your question. This camera has infrared night vision up to 130ft/40m (total darkness). The PIR sensor will work up to 32ft / 10m. The cameras can be set to continuously record or based on the PIR sensor per channel. The lights can be controlled remotely using the application if needed or motion sense based.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello LarryC,
Thank you for reaching out to us. Yes, the camera included in this kit are capable of color day time footage. They can record night vision in color if there is enough ambient lighting.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
