Questions & Answers

Q: QuestionCan I uae a Power-Over-Ethernet switch to power the camera? Long does it take to fill 2TB of storage with 4 4K cameras? What is the recommended resolution and frame rate to keep a week of data on 2TB? Is the storage expandable?

Asked 4 years ago by chuck68.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello chuck68, Thank you for reaching out to us with your question. No, this recorder does not support POE. This will vary on your settings, contact our support team for an estimate, and recommended settings for optimizing storage space. The hard drive can be expanded to at most 6 TB internally. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI currently have the Swann 700 TVL cameras. Will the existing wiring work for this system?

Asked 4 years ago by Daniel.

This question was asked about the related product: Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System - Black/White

• A:Answer I am the original question writer and want to respond to this first answer given. I called the manufacturer. Their response was that no, the existing wiring will not work from the 700 TVL series. The cord/signal for that older and discontinued model are analog and will not work for this system.

  Answered 4 years ago by Daniel

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Q: QuestionCan we use PVI?

Asked 5 years ago by Mari.

• A:Answer Hello Mari, Thank you for reaching out to us with your question. We are not sure we understand your question. Can you please elaborate on what is PVI? Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI have an existing Swann DVR8-4100 system bought numerous years ago. Want to upgrade but would be nice to not have to re-pull all the wires again. Will the new SWDVK-5580 system cameras work with the wires that were part of my old system?

Asked 5 years ago by stonefly86.

• A:Answer If the drive and camera connectors are the same I think it should work.

  Answered 4 years ago by EagleEyeVerified Purchase

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Q: QuestionHow many days of recording before it starts over

Asked 5 years ago by Robert.

• A:Answer Depends on drive size, number of active channels, settings, sensitivity, capture's, image quality, alarms, events, pictures, videos, and SAVED events. The 2TB/8 camera unit might get 2.5 to 3 days at max capture setting. I do not see any information on adding an internal drive. Easy enough to plug an external drive in and save the events if needed. Best to have events stored on cloud so you can go back at any time.

  Answered 4 years ago by EagleEyeVerified Purchase

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Q: Questionsame model at home depot says nightvision works for 150 feet . on best buy it says 98 feet . which one is correct?

Asked 5 years ago by Ahr2d2.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello Ahr2d2, Thank you for reaching out to us with your question. This camera has night vision distances of up to 130ft/40m (Total Darkness) and Color Night Vision up to 32ft/10m (color, with sensor light). Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questioncan the alarm volume be adjusted

Asked 5 years ago by helidad.

• A:Answer Yes you can. You might need to go to settings in order to adjust the volume of the camera’s alarm. I have this option turn off as there are why too many people walking in front of my home and the alarms go off continuously.

  Answered 5 years ago by KrisVerified Purchase

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Q: QuestionDoes this system have 2 way talk capabilities?

Asked 5 years ago by LadyQ.

This question was asked about the related product: Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System - Black/White

• A:Answer This system only has alarm speakers in the cameras as far as I can tell. I only just had my system installed. Each camera has a speaker to broadcast the alarm sound and no microphone.

  Answered 5 years ago by Gunpilotmaster

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Q: QuestionCan I get the pics come straight to my smart phone?

Asked 5 years ago by Brenda.

• A:Answer You must have the unit connected to the active internet and the proper app installed. The SWANN app sends a push notification, if toggled, and you have to open the event which may be live, video, or photo. In the free Dropbox app your photos and/or videos are saved and you need to check the app periodically since I don't think it gives any notification.

  Answered 4 years ago by EagleEyeVerified Purchase

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Q: Questionhow many days does it take for the the hard drive to get full, if I record 24/7 at high quality. in how many days do I have to delete footage if hard drive gets full, again recording 24/7 at hight quality.

Asked 5 years ago by RickMartinez7.

• A:Answer It really depends on your environment and settings. I live in a community with several houses and frequent cars riding by my house & light foot traffic. The settings on the DVR (4 camera) are at default, which satisfies my needs. I am getting 30 days of footage with 1 minute clips when a car rides by and light foot traffic. If you increase any settings that deal with activation and sensitivity of the camera, the days of footage will decrease. This DVR records in medium quality footage and high quality footage, this is done so you can live stream / review to a device using minimal data...or you can live stream / review in high quality (this can also be adjusted to record all high or all low-or both). As far as your DVR, it will overwrite the footage once it is full. The other option is to use a cloud to store your footage, the bigger the more footage you can review.

  Answered 5 years ago by CaaundersVerified Purchase

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Q: QuestionIs there a type of Microphone we can hook up with this system? SKU # 6375366.

Asked 5 years ago by Chag.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer I do not think so. Our system does not. The program includes controls for audio for channels 1,2,3,4 at one time. All of the cameras came with a speaker/device for an audible alarm when triggered, if toggled for automatic response on alarm, or remotely. We were unable to use these speakers/devices to record audio, but that doesn't mean the speaker/device is not able to capture audio by someone other than the intended user. **Warning** Laws vary from state to state about audio recording when combined with video.

  Answered 5 years ago by EagleEyeVerified Purchase

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Q: QuestionCan you add Audio to this system? WE really need this . Thank You

Asked 5 years ago by SwitchGame.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello Chag, Thank you for reaching out to us with your question. No, the cameras included in this kit do not have audio features. We do not have compatible cameras to this recorder with audio features. We would recommend looking into our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan you have some cameras record 24/7 and some record when there is a Human Detection only? Can you turn on the alarm sound on one camera and not the others? Can you turn on the spotlight on one camera and not the others?

Asked 5 years ago by Claudia.

This question was asked about the related product: Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System - Black/White

• A:Answer Hello Claudia, Thank you for reaching out to us with your question. Yes, the settings can be configured to be different on each channel. You can record continuously or based on motion. The alarm can be triggered on certain cameras as needed. This applies to spotlight settings as well. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDo you have to have WiFi for the camera to work?

Asked 5 years ago by Alicia.

• A:Answer Hello Alicia, Thank you for reaching out to us with your question. No, an internet connection is not required in order for this unit to record onto its 1 TB hard drive. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionThe cameras that would be installed on the front of my house would be over 70 ft from my router. How will this impact performance?

Asked 5 years ago by JackDC.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer The DVR connects to your WIFI not the cameras.

  Answered 5 years ago by JackoVerified Purchase

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Q: QuestionDo these cameras have 2way audio. If not what model has 2way audio. Thank You

Asked 5 years ago by Nick.

• A:Answer Hello, Thank you for reaching out to us with your question. No, we would recommend our SWNVK-885808FB. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan I turn off the motion lights so they don’t come on ?

Asked 5 years ago by Josh.

This question was asked about the related product: Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System - Black/White

• A:Answer Hello Josh, Thank you for reaching out to us with your question. Yes, the sensor warning lights can be disabled per channel as needed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI have been reading the manual but can not figure out how to set the cameras to were the lights come on what can I do??

Asked 5 years ago by Jmp88.

This question was asked about the related product: Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/Gray/White

• A:Answer Go into settings/alarm and toggle the deterrent tab. This is where lights and siren can be toggled for a given duration. Also, in the app, this can temporarily be activated remotely, when you go full screen, even though this feature is off in the main program. One problem I find is the deterrent light causes the night time view to be severely diminished, so I would only recommend this feature during daylight hours.

  Answered 5 years ago by EagleEyeVerified Purchase

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Q: QuestionWell I want to know If some one could send a picture of the cameras they had install outside showing the picture so I can see how they look.

Asked 5 years ago by LarryC.

• A:Answer Hello Larry, Thank you for reaching out to us. We have received your many questions and reviews. We are here to help. Please contact our support. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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