A:Answer Hello,
Thank you for reaching out to us with your question. Due to the bandwidth speed requirements, we would recommend that both devices be connected to a high-speed network at the time of remote access. If you have not already, please contact our support team for more information on this recorder's bandwidth speed requirements. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support