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6 Questions & 11 Answers
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  • Question
    Hi, I just bought thinkware X350. It has parking mode? It means it can record video while i my car ignition off? Do i need hard wire for that? Thannks   (2 Answers)

    By Harris February 14, 2017.

    Answers
    • Best 
      Answer

      I am trying to find this dash cam hard wire kit in canada but its hard. Is it TW-SH or TWA-SH?? Thanks

      By Harris February 15, 2017.

    • Question
      Can video be sent to phone?   (3 Answers)

      By Tilly April 10, 2017.

      Answers
      • Best 
        Answer

        Hi Tilly, Yes! Video files can be transferred onto your phone gallery. In the mobile app, filter through the different recording folders, select a file and download it. After, go to your "downloads" folder and export the video file. Once the process is complete, the file should appear in your phone gallery. Please contact us directly by email (support@thinkware.com) or phone (1-844-865-9273) if you have other questions. Kind regards, Thinkware Customer Support

        By Thinkware Product Expert April 11, 2017.

        • Brand Representative
    • Question
      Capacitor or battery and options to hardware', ?   (3 Answers)

      By Jay June 25, 2017.

      Answers
      • Answer

        Hi Jay, If you are interested in hardwiring your dash cam, you may purchase the additional hardwiring cable (TW-SH) to do so. By hardwiring the dash cam, the vehicle can maintain power even when your vehicle's engine is turned off to support parking mode surveillance. Please note that our dash cam are not battery-operated and instead uses a super capacitor that must be connected to a power source to operate. Please contact our customer support department by email (support@thinkware.com) or phone (1-844-865-9273) if you have any more questions. Kind regards, Thinkware Customer Support

        By Thinkware Product Expert June 26, 2017.

        • Brand Representative
    • Question
      can you add a rear cam   (1 Answer)

      By Anonymous December 6, 2016.

      Answers
      • Answer

        Hi there! The X350 model does not have rear-view camera capability. If you are looking for a model with a LCD display and rear-view camera capability, we recommend the X500 model that's also available at Best Buy: http://bit.ly/2fvOGeU. We hope this helps! Please let us know if you have additional questions. We can be contacted directly by phone (1-844-865-9273) or email (support@thinkware.com) Thinkware Customer Support

        By Thinkware Product Expert December 7, 2016.

        • Brand Representative
    • Question
      if I hide the camera will it block the Wi-Fi signal?   (1 Answer)

      By james November 28, 2016.

      Answers
      • Answer

        Hi James, The camera should still be able to connect to the mobile app via Wi-Fi even if the camera is tucked away. Kind regards, Thinkware Customer Support

        By Thinkware Product Expert December 1, 2016.

        • Brand Representative
    • Question
      this can be viewed live with wifi   (1 Answer)

      By Anonymous November 28, 2016.

      Answers
      • Answer

        Hi there, Yes, the X350 has a built-in Wi-Fi feature that connects to the Thinkware mobile app (App only available for Android and iPhones). You may playback/save/delete video files and configure the dash cam settings on the mobile app. Kind regards, Thinkware Customer Support

        By Thinkware Product Expert November 29, 2016.

        • Brand Representative

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