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Page Showing 1-20 of 43 questions
  • QuestionIs there a service fee to track on internet or app?

    Asked by busmom.

    • Answer Yes you can upgrade to the pro service to get location history but it is not a mandatory service if you don’t need the upgraded features.

      Answered by Manny

  • QuestionHow long will the battery last in the Pro version?

    Asked by Lixin.

    • Answer I don't know. Just got these new Tiles that allow battery replacement. Batteries supposed to last about a year. I did check price and availability of replacement batteries for when time comes to replace...not very costly and stocked by Best Buuy. The sound is much louder on these too compared to old Tile slim that I bought last year and used as Christmas stocking gift to help Santa!

      Answered by Lou555

  • QuestionI have a question is this a 2 pack ?

    Asked by 4RAPID.

    • Answer No

      Answered by Cher

  • QuestionI see the Mate has GPS and the Pro does not. Does this mean that the GPS enabled Mate would only show on a map as to where the item is, and the Pro would send a signal to my phone? Does the Mate also send signal to phone? How does the GPS work?

    Asked by Maggie.

    • Answer Both send a reverse signal back to your phone

      Answered by ChiTown

  • QuestionHow many items can you track with one tile device

    Asked by Laine.

    • Answer It's a one-to-one ratio. Think about it. You attach the tile to an item, and it's connected to THAT item. If you want to use it on another item, you would have to take it off the first item or buy another tracker.

      Answered by Cheycyn

  • QuestionAre they weather proof. Looking to attach to feral hog to track the animals bedding and feeding locations

    Asked by Anonymous.

    • Answer https://support.thetileapp.com/hc/en-us/articles/200547688-Is-my-Tile-dust-or-waterproof- Tile Pro is only “splash proof” with its IP55 rating. The convenience of a replaceable battery means a lower weather ability versus the sealed Sport tiles (IP67). I am not sure you will be able to “track” a ferel hog in the manner you expect. Tiles use Bluetooth to communicate (with phones) and the Pro tiles list their range as 300 feet (less in brush probably). The phone app then uses its cellular and gps connections to “locate” the Tile periodically. The app can’t know where the Tile is unless its within range long enough to recognize it. You’l have to walk along within range of the hog’s Tile to “continuously track it, or happen to wander within range at the feeding or bedding times to get a location mark. The location recorded is the location of the phone. To locate the out of sight Tile you could signal the Tile to ring and if you hear it, find it. The app can also give you a rough indication of relative proximity based on signal strength (getting warmer or colder so to speak).

      Answered by Ruffdood

  • Questioncan it be use to keep track of a dog, just incase the puppy gets out of the house and need to find her?

    Asked by Bicho.

    • Answer It’s fine for short range. I would recommend getting a dedicated GPS tracker for a pet or vehicle. Tile long range tracking depends on other users having the app open on their devices. It’s wonderful for finding your misplaced keys or phone.

      Answered by captainkanji

  • QuestionWe have one set of keys shared by several users so only need one tile. Can I link one tile to multiple phones? For example - If the keys leave the building I would need each person to be able to check in their own location (office/house/car etc).

    Asked by majesticstone.

    • Answer Yes, each phone must be set up with the same user name or profile.

      Answered by Dicted

  • QuestionDo you have to pay a fee to use these.

    Asked by Shirl.

    • Answer If you need to avail premium services such smart alerts, 30 day location history and free battery replacement, there will be additional subscription fee

      Answered by KingHabagat

  • QuestionWhat is the range for tracking from a tile, that is, from State to state.

    Asked by DeeDee.

    • Answer The Tile's themselves only have a range of 100 - 150 ft, with some models I think upwards up 300 ft -- However, the App used on your phone, and others phone, will anonymously update a lost Tile's location, so for example, say you have a Tile in your luggage, and it is left behind. If someone else has the Tile App nearby on their phone, it will send a beacon to their phone, which will update it's location.... this is how the tile community works. The person nearby your Tile doesn't even know they've updated the location, which is a nice feature.... no info is shared.

      Answered by Josh

  • QuestionIs this device left inside your vehicle so that you can track the vehicles position with an app on your phone?

    Asked by Drewpino007.

    • Answer No it won't work for that. The range is 300 feet from your phone.

      Answered by bbbbbb

  • QuestionHow much phone battery life does keeping the tile app running all the time consume off your phone?

    Asked by Busted.

    • Answer I have had a different experience from the other reports from users . I have an iPhone 6s and before installing the tile I easily had enough battery for a full day starting around 7:30 am - recharging again around 11pm with still a decent reserve. After installing the app and using 3 tiles I find I am in the red (below 20%) battery left by 5pm. To check I turned the tile Bluetooth, background refresh and location off for a day and consumption went back to normal.

      Answered by Tileuser

  • QuestionHow I can buy tile pro 2 pack

    Asked by Anonymous.

    • Answer Hi there, Thanks for asking! You may check any of our authorized retailers to be able to order a Tile Pro 2018 2-pack. You can find a list of authorized sellers on our website here: https://www.thetileapp.com/en-us/store-locator. If you need additional assistance please do not hesitate to email us at [email protected]. We'd love to connect! All the best, MG

      Answered by Matt

  • QuestionWiil this work with google nest hub ?

    Asked by Wood.

    • Answer Hi there, Thank you for asking! Your Tile app will be able to integrate your with your Google Nest Hub to be able to locate your Tiles. You can check out this link to learn more about Tile with Google Nest: https://bit.ly/3i4k2W7 If you have any additional questions please email us at [email protected]. We're always here to help! All the best, MG

      Answered by Matt

  • QuestionDoes this product come with batteries?

    Asked by LaLaWill.

    • Answer Hello there, Great question and yes! The Tile Pro (2018 and 2020), as well as our Tile Mate (2018 and 2020) models, come with a replaceable battery that is already inserted in the Tile. The battery is guaranteed to last up to 1-year. Replaceable batteries can be purchased through authorized retailers such as BestBuy and at your local convenience store in your area. You also have the option of signing up for our Tile Premium subscription and we can send you free batteries for all your qualified Tiles each year! For more information, visit https://tileteam.zendesk.com/hc/en-us/articles/360030336313. If you have further questions or concerns, please email [email protected]. We're happy to help! All the best, MM

      Answered by Matt

  • Questioncan i buy replacement batteries for the tile pro

    Asked by debm.

    • Answer Hello there, Great question and yes! The Tile Pro (2018 and 2020) model uses a replaceable battery that is guaranteed to last up to 1-year without additional upkeep. Batteries can be purchased through Best Buy and your local convenience stores in your area. You also have the option of signing up for our Tile Premium subscription and we can send you free batteries for all your qualified Tiles each year! For more information, visit https://tileteam.zendesk.com/hc/en-us/articles/360030336313. If you have further questions or concerns, please email [email protected]. We're happy to help! All the best, MM

      Answered by Matt

  • QuestionCould this help me find my husband or mother when shopping in a large store

    Asked by BLACKJACKLADY.

    • Answer Hello there, Great question! We definitely appreciate your interest in using Tile to locate your loved ones! Although Tile has the ability to reliably track personal belongings, it wasn't designed for tracking people. Since Tile uses Bluetooth to keep track of your things, it can find something that is within up to a 400-foot range. Because Tile doesn't offer the same live tracking that a GPS device would, it's not the most reliable source for keeping up with something that's moving around relatively quickly. We recommend Tile to be used for things like your wallet, keys, school supplies, or something your kids tend to misplace often. If you do decide to use Tile for tracking another person, you can utilize the power of our Tile Community when that Tile is out of range. Once a Tile is marked as lost within the app, any person who comes within range of your Tile with the app running will anonymously send you an updated location. Speed and accuracy of location updates depend on the size of the Community in your area, so we don't normally suggest relying on Tile to find a missing child or senior. To learn more, visit the Tile App website's help center and click on "How It Works." Thank you for your support in Tile! All the best, MM

      Answered by Matt

  • QuestionHow many tiles are supplied with this key chain?

    Asked by Peaches.

    • Answer 1

      Answered by My3rdDot

  • QuestionDO THESE TILES COME WITH AN AUDIBLE TRACKER OR WHAT OTHER ACCESSORIES COME WITH THIS

    Asked by HOTROD.

    • Answer The Tiles themselves charm when you use your phone to find it.

      Answered by Bertie

  • QuestionCa we hear what people talking if theyre near in the tile tracker?

    Asked by Diana.

    • Answer No. Sorry.

      Answered by Greg