Questions & Answers

Q: QuestionDoes this floor washer have a self-cleaning function?

• A:Answer Yes, this floor washer has a self-cleaning dock for quick recharges and self-cleaning between uses.

Q: QuestionAre the filters on this floor washer washable?

• A:Answer Yes, the filter on this floor washer is washable.

Q: QuestionHow long does it take to charge the battery on this floor washer?

• A:Answer It takes 300 minutes to charge the battery on this floor washer.

Q: QuestionDoes this floor washer have a HEPA filter?

• A:Answer Yes, this floor washer comes with a HEPA filter.

Q: QuestionWhat does the iLoop Smart Sense technology do for this vacuum?

• A:Answer The iLoop Smart Sense technology automatically adjusts suction power and brush speed based on detected messes.

Q: QuestionWhat is the maximum amount of time I can use this floor washer?

• A:Answer You can use this floor washer for a maximum runtime of 35 minutes.

Q: QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.

Asked 1 year ago by MariaM.

• A:Answer Hi there! Thank you for your question about the Tineco Floor One S3 Extreme Cordless Floor Washer. The rollers can be cleaned using the self-cleaning feature, which rinses them to prolong their life. However, they will ultimately need to be replaced when worn down. For assistance with cleaning or replacement, please reach out to our customer service team via email at [email protected], chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’re here to help ensure your Floor One S3 Extreme works perfectly. Thank you for being a valued Tineco customer!

  Answered 1 year ago by Tineco team

  
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Q: QuestionIs it safe to use on LVP?

Asked 1 year ago by tsiah.

• A:Answer Dear customer, Floor One S3 Extreme can be used on flat, non-carpeted floors such as vinyl, tile, sealed wood floors. So it is safe to use on LVP.

  Answered 1 year ago by Tineco Support

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Q: QuestionCan you use another cleaning solution besides the one it comes with?

Asked 10 months ago by Nat.

• A:Answer Thank you very much for your message. Regarding your question, this particular cleaning solution has been specifically formulated for use with our machines. We do not recommend using other cleaning solutions, as they may adversely affect the performance or longevity of our machine. We hope this information is helpful to you.

  Answered 10 months ago by Tineco Support

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Q: QuestionIs your cleaning solution safe to use on natural travertine stone?

Asked 2 weeks ago by Travertine.

• A:Answer Thank you for reaching out to us. Regarding your question, we generally recommend using Tineco cleaning solution on sealed hard floors. Since natural travertine stone can be sensitive and porous, we advise caution. We suggest testing the solution on a small, inconspicuous area first to ensure it does not cause any damage or discoloration. We hope this helps you. Please let us know if you have any other questions.

  Answered 2 weeks ago by Tineco Support

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Q: QuestionIs this an actual mop/vacuum combo? Meaning can I actually use this to mop or is it just meant to clean up spill for example?

Asked 1 month ago by A.

• A:Answer It's supposed to mop

  Answered 1 month ago by JanetDVerified Purchase

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Q: QuestionWould this work on a porcelain floors?

Asked 3 months ago by Jackie.

• A:Answer Hi. Thank you for contacting Tineco. Please kindly note that Tineco - Floor One S3 Extreme can be used on porcelain floors. Hope this answer can help you. Should you have any other inquiries, please feel free to contact us. Have a nice day.

  Answered 3 months ago by Tineco Support

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Q: Questiondoes it work on carpets

Asked 3 months ago by Anonymous.

• A:Answer It is not recommended and I would not because it is not meant for carpet cleaning.

  Answered 1 month ago by SandraVerified Purchase

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Q: QuestionI’ve had vacuums clog and overheat because of my dog’s heavy shedding. Is this model designed to handle large amounts of pet hair without those issues?

Asked 4 months ago by SLP.

• A:Answer Yes

  Answered 3 months ago by DavidMVerified Purchase

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Q: QuestionCan this unit vacuum carpets

Asked 4 months ago by Anonymous.

• A:Answer This model can only be used on smooth, flat floors and cannot be used on carpets.

  Answered 4 months ago by Tineco team

  
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Q: QuestionCan this model be used on carpet. And is the cleaner it comes with environmental safe ?

Asked 5 months ago by Marielina.

• A:Answer Thank you for contacting us. This solution cannot be used on silk, leather, or similar materials. It is suitable for wool carpets, but a small-area test is necessary first. Only use it on a larger area if no adverse reactions are observed. Please test colorfastness on a small, inconspicuous area of ​​the carpet first. If the color is affected, do not use the solution. Should you have any other inquiries, please feel free to contact us. Have a nice day.

  Answered 5 months ago by Tineco Support

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Q: QuestionToday was one first time using it and the cleaner won’t dispense water. I added water to the max level but it kept saying no water. What should I do?

Asked 5 months ago by Al.

• A:Answer We sincerely apologize for any inconvenience caused. Please feel free to contact us via [email protected] or tineco official website https://us.tineco.com/, and our dedicated customer service team will respond to your email within 24 hours. The phone and chat are available for instant communication online. Please let us know if you have any further questions or concerns.

  Answered 5 months ago by Tineco Support

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Q: QuestionDoes it work on LVP

Asked 6 months ago by Anonymous.

• A:Answer Yes! We have vinyl floors and it does a great job!

  Answered 5 months ago by MEGHAND

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Q: QuestionThe battery no longer charges. I bought it in May 2025. Where can I change the charging base?

Asked 6 months ago by JOHNR.

• A:Answer Hi. Thank you for contacting Tineco. Sorry for any inconvenience. Machines purchased through official Tineco channels are entitled to a two-year warranty service. If you would like to obtain further information, please contact us at [email protected], where our professional customer service team will respond to your email within 24 hours. We appreciate your cooperation.

  Answered 6 months ago by Tineco Support

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