Questions & Answers

Q: QuestionI just purchased this TV and want to mount it to the wall. Is this a flat back, irregular or obstructed back?

Asked 4 years ago by Dee.

Q: QuestionCan I get all local channels includeding those with a cable service without actually paying for cable TV? Or is there something I can buy that I won't have to see in room or can be placed my behind wall mounted TV.

Asked 4 years ago by ljs.

Q: QuestionAre there any other remotes that I can purchase to work with this tv ? My remote stopped working and I would like to order another one but if I can save on a universal remote of sorts to save on the cost then that would help. PLEASE HELP

Asked 4 years ago by Sarh.

• A:Answer IMO a harmony remote by Logitech is the only remote worth buying. It will control all of your devices. Not just the TV.

  Answered 4 years ago by TGJoeVerified Purchase

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Q: Questiondoes this tv have captioning?

Asked 4 years ago by pauljaccessbee.

• A:Answer While watching TV press the menu button ( ≡ ) to select Captions and Audio.

  Answered 4 years ago by Toshiba Customer Care

  
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Q: QuestionCan I download the AT&T live tv app on this tv? Is that option available? Some TVs don’t support it.

Asked 4 years ago by Marc.

• A:Answer You can download the AT&T TV app on this TV.

  Answered 4 years ago by Toshiba Customer Care

  
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Q: QuestionAny recommendations on how to stay connected to the wifi? It shows that the network connection is 'very strong' but disconnects every couple minutes, and adding to the frustration is I have to log back in the network every time.

Asked 5 years ago by ChicagoBest.

• A:Answer Try to use a Wi-Fi extender and an Ethernet cable for a direct and stable connection. For product support, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.

  Answered 4 years ago by Toshiba Customer Care

  
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Q: QuestionDoes Toshiba 43 inch smart 4K fire TV have a headset plug in back?

Asked 5 years ago by Anonymous.

• A:Answer Yes, this TV has a 3.5mm headphone jack.

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionIs there a specific video I can watch with instructions on adding a flash drive for extra storage space on my toshiba fire tv edition U20

Asked 5 years ago by Ajr48.

• A:Answer This TV doesn't support expandable storage.

  Answered 4 years ago by Toshiba Customer Care

  
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Q: QuestionMy TV has lines in it I shut it off and they go away. I turn it back on and they come back after it's been on for a while. I purchased it less than a year ago. Do I take it back to Best Buy? Thank you

Asked 5 years ago by Anonymous.

• A:Answer For product support please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionWhat is the best way for me to view movies from my browser on my tv screen from my Mac desktop or my ipad? Do I buy a cable or can I use Apple TV box? Thanks

Asked 5 years ago by Wiltina.

• A:Answer You can use an Apple TV box.

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionI purchased this TV one year ago. Presently, it sits on a console but I would like to move it to the wall. What type of wall mount goes with it? Are they universal?

Asked 5 years ago by Anonymous.

• A:Answer Please check the Quick Setup Guide for your TV model on http://tvna.compal-toshiba.com/us/en/

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionIs the screen anti glare?

Asked 5 years ago by RZ.

• A:Answer The screen has a semi-gloss finish and 178° viewing angle.

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionI have Dish Network, Wi-Fi connectivity isn't greatly available, I do use Viasat, which has data limits...can I connect my Dish Network to this tv and use as a regular tv? Or will I have issues with that hook up?

Asked 5 years ago by Lani55.

• A:Answer Fire TV has a dish anywhere app (just like your phone). So as long as you have decent internet and a dish anywhere compatible receiver, you can use the app to was everything from dish including your DVR. It is like adding another Dish Joey 4K Reciever without having to pay the monthly fee. This is how I am running it in my office. Power from the wall and that is the only connection. I can watch my dish, Netflix, prime, YouTube, etc...

  Answered 5 years ago by MrToejam

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Q: QuestionThe left button on my remote does not work. The TV should still be in warranty. How do I get a new one?

Asked 5 years ago by laurel.

• A:Answer For personalized assistance with this issue, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday. David M. - Toshiba Support

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionAlexa compatible?

Asked 5 years ago by Anonymous.

• A:Answer Yes!

  Answered 5 years ago by Rguz

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Q: QuestionI just bought this TV and want to wall mount with swivel. What is recommended?

Asked 5 years ago by MacDaddy1985.

• A:Answer Yes, you can wall mount the TV using a wall mount with swivel. David M. - Toshiba Support

  Answered 5 years ago by Toshiba Customer Care

  
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Q: Questionwill this tv support sling tv ?

Asked 5 years ago by Miko.

• A:Answer Yes, you can download Sling TV.

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionDoea the Bluetooth and Optical output sound at the same time?

Asked 5 years ago by Float26.

• A:Answer No, this TV only supports one Audio Output at any time. You could try to use a splitter connected to the 3.5 mm headphone jack. David M. - Toshiba Support

  Answered 5 years ago by Toshiba Customer Care

  
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Q: QuestionCan you play the audio through the Bluetooth AND Internal or External Speakers at the same time?

Asked 5 years ago by Float26.

• A:Answer No, this TV supports only one Audio Output at any time. You could try to connect an splitter to the 3.5 mm (headphone jack) Audio Output. David M. - Toshiba Support

  Answered 5 years ago by Toshiba Customer Care

  
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