Questions & Answers

Q: QuestionCan you choose any device connected and force to use a specific node? Can you also force a connected device to use a specific band?

Asked 8 months ago by DarthRandolph.

• A:Answer Yes you can

  Answered 2 days ago by RobertOVerified Purchase

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Q: QuestionTitle says wifi 7 but in the product specification ot says wifi 6e....which is correct?

Asked 10 months ago by Gingerbread.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (2-pack) - White

• A:Answer Hi Gingerbread, The Deco BE65 Pro is a Whole Home Mesh Wi-Fi 7 Solution. It leverages the powerful and feature-rich Wi-Fi 7 (802.11be) standard and combines it with the robust Mesh Wi-Fi capabilities offered by our Deco Mesh Systems.

  Answered 10 months ago by TPLinkSupport

  
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Q: QuestionCan these work with Google Fiber?

Asked 10 months ago by Supersub.

• A:Answer Hi Billybob74, Yes, simply connect the main Deco node to your existing Internet source (e.g., your modem, ONT, or gateway) via Ethernet cable, and use the Deco app to quickly and intuitively set up your whole home mesh system.

  Answered 10 months ago by TPLinkSupport

  
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Q: QuestionHow many IOT Devices can connect to the 2.4 GHz Band at one time?

Asked 11 months ago by Angel.

• A:Answer Hi Angel, The Deco BE65 Pro is designed to provide reliable Mesh Wi-Fi connectivity for up to 200 devices. As for specifically how many you can simultaneously connect via the 2.4 GHz IoT network - that will depend on variables including existing 2.4 GHz connections, the concentration of 2.4 GHz IoT devices connected per node, and other factors.

  Answered 11 months ago by TPLinkSupport

  
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Q: QuestionCan I used in 3 different locations like in my home, apartment if I buy mesh system (3Pack)?

Asked 11 months ago by Chris.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (2-pack) - White

• A:Answer Hi Chris, Yes, absolutely. Each Deco node can be set up independently, as separate networks, and in different locations.

  Answered 11 months ago by TPLinkSupport

  
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Q: QuestionIf I have whole house Ethernet and a Comcast router, Can I plug these in at Ethernet location and back to the compass router (for faster speeds than a mesh network will provide).

Asked 1 year ago by Nick.

• A:Answer Hi Nick, Yes, you can use the Deco's Ethernet backhaul feature to connect each node to your wired LAN. If you intend to use your Comcast router as your main network gateway/routing device, you would ideally want to set up the Deco in Access Point Mode. However, please note that some features that rely on the Deco operating in Router Mode may not be available in Access Point Mode.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionCan you hook up and access a network hard drive over lan or wan via the USB port on each unit?

Asked 1 year ago by Brad.

• A:Answer Hi Brad, Yes, you can use the USB port to connect a storage device on each Deco node. For information on how to use this feature on your Deco Mesh System, please see our FAQ here: https://www.tp-link.com/us/support/faq/3341/

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionI have a netgear router modem do i have to get a modem from my internet provder or can i buy a modem from the store and hook up and do i have to contact my provder yo use this devise

Asked 1 year ago by laura.

• A:Answer As long as your Internet provider allows you to procure your own modem and you ensure the modem is compatible with your provider and speed plan, you should be able to use it. Then, you can connect the modem via Ethernet cable to the main Deco node to provide your Deco Mesh System and your whole home with Internet connectivity and Wi-Fi 7 coverage.

  Answered 1 year ago by TPLinkSupport

  
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Q: Questiondoes this wifi system work with Choice Providers?

Asked 1 year ago by Alexa.

• A:Answer Yes, as long as the main Deco node is connected via Ethernet cable directly to the existing Internet source (e.g., your modem, ONT, or gateway).

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionDoes this work with Starlink?

Asked 1 year ago by Matt.

• A:Answer Yes. For more information on how to use Deco Mesh Wi-Fi systems with Starlink Internet, please refer to our FAQ here: https://www.tp-link.com/us/support/faq/3647/

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionIs a Router included in this pack or do I have to purchase a router separately?

Asked 1 year ago by MK.

• A:Answer Whichever unit you plug into your modem (where the internet signal is brought in from your ISP) will become the router, and the other two will be nodes, or access points. All will broadcast the WiFi signal through you home.

  Answered 1 year ago by RyanfromNC

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Q: QuestionAre these outdoor use as well

Asked 4 months ago by Anonymous.

• A:Answer No, but you can look at Deco BE65 Outdoor which is available at Best Buy. This is our high-end tri-band outdoor Deco, that compliments and works with the indoor system.

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionDo you still need a WiFi contract?

Asked 4 months ago by Anonymous.

• A:Answer What is a WIFI contract? Obviously you still need to have and internet service provider (cable, sat, fiber, etc) but once the signal reaches the WIFI router in your house--there are no additional fees for contracts. That said, there are fees for streaming services, but again that is to bring the signal to the house. How you transmit within your home using a WIFI router, or Ethernet or a combination of the two is up to you. Hope this helps.

  Answered 3 months ago by Pokey54Verified Purchase

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Q: QuestionCan the DHCP IP range be changed? For example, can I change the default 192.168.1.255 to 192.168.10.255?

Asked 10 months ago by MagicPortal.

• A:Answer Hi MagicPortal, Yes, you can conveniently change the DHCP range and even the Subnet Mask of your Deco Mesh System using the Deco app.

  Answered 10 months ago by TPLinkSupport

  
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