Questions & Answers

Q: QuestionHi, i have a "TP-Link - Archer BE11000 Tri-Band Wi-Fi 7 Router" are these products compatibles?, coul I connect both to work as a mesh wi-fi system?

Asked 1 year ago by FelixG.

• A:Answer Hi Felixg, Deco Mesh is not directly compatible with EasyMesh, and Archer Routers are not compatible with the Deco app. We appreciate your interest in full compatibility between Archer and Deco, and will share your feedback with the appropriate teams for future consideration.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionIs a Router included in this pack or do I have to purchase a router separately?

Asked 1 year ago by MK.

• A:Answer Whichever unit you plug into your modem (where the internet signal is brought in from your ISP) will become the router, and the other two will be nodes, or access points. All will broadcast the WiFi signal through you home.

  Answered 1 year ago by RyanfromNC

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Q: QuestionFor devices like smart appliances that only accept 2.4ghz connections can you separate the Tri Band network so each device can manually be assigned its proper band?

Asked 1 year ago by Astral.

• A:Answer Yes

  Answered 1 year ago by RyanfromNC

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Q: QuestionIs there any advantage to connecting the nodes via Ethernet vs mesh?

Asked 4 days ago by Donkey.

• A:Answer Hi Donkey, If wired connectivity is feasible within your network, it is a generally recommended backhaul method, since this will allow the entirety of the Wi-Fi Mesh to dedicate itself to client/device connections, instead of needing to leverage client/device Wi-Fi bandwidth with backhaul bandwidth. Additionally, using Ethernet provides additional opportunities for node placement, since obstacles (e.g., walls) between nodes won't hinder backhaul connectivity. However, if Ethernet connectivity isn't feasible for every node, our Wi-Fi 7 Deco Mesh Systems are designed to deliver robust performance and connectivity via Wi-Fi backhaul.

  Answered 3 days ago by TPLinkSupport

  
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Q: QuestionHow many seperate wifi SSDs can I have with the BE65pro? I'm guessing that I can have 1 iot (2.5). Can I split the main 6, 5 and 2.5 into 3 SSDs? Can I spit the guest network SSDs into 3 more? If I use a ethernet for backhaul are any more available?

Asked 1 month ago by captnemo.

• A:Answer Hi captnemo, Generally speaking, the Deco BE65 Pro supports up to three mesh networks: Main, Guest, and IoT. Additionally, depending on your network setup, the 6 GHz band can be assigned a separate SSID if desired. The 2.4 GHz and 5 GHz SSIDs are not separable.

  Answered 3 weeks ago by TPLinkSupport

  
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Q: QuestionDors it work with AT&T Air Internet?

Asked 1 month ago by RJISR.

• A:Answer Hi RJI, Yes, as long as the primary Deco node is connected via Ethernet cable to your existing Internet source (e.g., modem, ONT, gateway). Depending on your network environment, you may choose to run the Deco in Router Mode or Access Point Mode.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionDo you know the software version this system is running?

Asked 2 months ago by TGS1.

• A:Answer Wi-Fi 7

  Answered 1 month ago by jleslieVerified Purchase

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Q: QuestionDoes the router need to be out in the open or can it be in a cabinet?

Asked 2 months ago by Customer.

This question was asked about the related product: TP-Link - Deco 7 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System - Deco BE65 Pro (2-pack) - White

• A:Answer Open is better, but mine is in a doorless cabinet and it works fine.

  Answered 1 month ago by jleslie

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Q: QuestionI purchased this system because I have multiple ring stick up outdoor cams. The signal is great on all the cams but the videos are pixelated and freeze. I’ve changed multiple settings but still no progress. Any advice?

Asked 2 months ago by GlendaK.

• A:Answer Hi Firegirl, If the cameras are the only devices on your network exhibiting this behavior, even though they receive a strong, stable signal from your Deco Mesh System, we recommend toggling off the "Mesh Technology" feature in the Deco app for each camera. If the symptom persists, please get in touch with our official TP-Link Support Team using the phone, live chat, or email options available in our Support Portal: https://www.tp-link.com/us/support/contact-technical-support/

  Answered 2 months ago by TPLinkSupport

  
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Q: QuestionHow many satellites do I need for this to work properly?

Asked 3 months ago by Z.

• A:Answer I would say at least one per floor in your house. I have some spread out areas that I needed coverage on one of three floors and I ended up putting two on that floor, so for my three floors I have 4 satellites.

  Answered 3 months ago by JimOVerified Purchase

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Q: QuestionHow much are the security and parental control subscriptions, if they are separate subscriptions, for this router?

Asked 3 months ago by smyrf.

• A:Answer The device includes parental controls such as user profiles to control access and online time free of charge via the companion app. It includes basic security features as well. The plus package is currently $35.99/year or $4.99/mo. The premium "Total" package is currently $69.99/year. These generally aren't worth the cost or the extra tracking data that the company collects on you, though :)

  Answered 3 months ago by ScottAVerified Purchase

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Q: QuestionDoes this come with a remote control?

Asked 3 months ago by Anonymous.

• A:Answer Hi, For your convenience, TP-Link Deco Whole Home Mesh Wi-Fi Systems can be remotely controlled and managed via the Deco App on your smartphone.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionSo is this the actual whole internet system? I won't have to purchase a plan through any other provider?

Asked 3 months ago by KayVerde.

• A:Answer Hi KayVerde, Deco Mesh Wi-Fi Systems are designed to provide seamless Wi-Fi connectivity throughout your home. However, you will still need an existing Internet source, such as a modem, ONT, or gateway from your Internet provider, to access the Internet through the Deco Mesh System.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionWill this system eliminate dead spots in my old 3 floor home with tough to penetrate walls (cement, plaster with metal lath), or do I need a quad-band system to do that?

Asked 5 months ago by Sedgwick.

• A:Answer This system should do the job. Just make sure you work on your placement a bit. No need for Quad-Band.

  Answered 4 months ago by BClarkVerified Purchase

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Q: QuestionWill the mobile app work on a iphone?

Asked 6 months ago by Johnney110.

• A:Answer yes it will

  Answered 6 months ago by LancelotVerified Purchase

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Q: Questiondoes this allow for a guest network to be set up? I have an old Google mesh system that i will be replacing and most of my devices are set up on the guest network and i do not want to program a bunch of devices. Plan on using same names and passwords

Asked 7 months ago by Linda.

• A:Answer Yes it does allow a guest network. I have a guest Network setup for my company.

  Answered 6 months ago by DoneVerified Purchase

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Q: QuestionIs this router voice enabled for Xfinity voice?

Asked 8 months ago by Anonymous.

• A:Answer No install the app on your cell phone

  Answered 3 months ago by charlio

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Q: QuestionHi. I have my entire house wired with CAT5 Ethernet cables. I read that WIFI 7 works best with Cat6 and Cat7, is that true? Or would I get the full benefits of wifi 7 with cat 5 cables as well?

Asked 9 months ago by Gevork.

• A:Answer Yes data transfer is a lot faster. Also, if you have a camera system, pictures will be a lot clearer and works a lot smoother with less static interference from the outside.

  Answered 3 months ago by RobertOVerified Purchase

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Q: QuestionCan you prevent the routers from being transferred to another device or other account? have a child who like to try to reset our current system to his personal account when we are aleep so that he can control the bandwidth blocking etc. very annoying.

Asked 9 months ago by Security.

• A:Answer change administration password

  Answered 6 months ago by gman

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