“I purchased an alcatel flip phone in Best Buy in June 2019 and charger never fit in to its port. Now phone does not charge, only up to 2 bars and send message: low batter. Can I purchase a new charger from you? Please advise.”
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Hi. This is Katrina from TracFone Wireless. We're sorry for what happened. For us to further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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