“I was told to get another MyFlip2 after the battery failed in my first one. The problem is the replacement I purchased is not the same phone and I'm having all kinds of problems understanding it. Are there two different models of this phone?”
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Hi. This is Arianne from TracFone Wireless. We sorry for this experience. We'd like to take a closer look on this issue. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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