“I have had my Alcatel flip phone 2 for a week and can't receive texts from anyone but my mother (who has a tracphone).I have had my phone trouble-shooted 3 times by trac-phone agents with no results...”
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Hi. This is Katrina from TracFone Wireless. We're sorry to know that you are having some issues with your phone service. Allow us to see what we can do to help you. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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