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Hi. This is Katrina from TracFone Wireless. If you mean to say you want to transfer your phone number, minutes, and service days to the new phone, the answer is yes. You only need to text TRANSFER to short code 611611 or copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. But if you want to transfer your files, all you have to do is to download the Transfer Wizard App to both phones or text WIZARD to 611611. Thank you!
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