Questions & Answers

Q: QuestionCan this phone scan Q codes?

Asked 4 years ago by Jinbir.

• A:Answer Yes, this phone has Android 10. Android 8 or later devices can scan a QR code. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI have an older tracfone. Can I transfer my number to this phone?

Asked 4 years ago by tbink1.

• A:Answer Please contact TracFone about keeping an existing number, (800) 867-7183 or https://support.tracfone.com/. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan this phone be used with any provider?

Asked 4 years ago by Kairos205.

• A:Answer Not for at least a year of uninterrupted use. According to the agreement you make with Tracfone. The phone would have to be unlocked to use it with another provider. That is why they make you agree to their terms.

  Answered 4 years ago by JD620

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Q: Questionwhy didn't my photos trans to this phone

Asked 4 years ago by Anonymous.

• A:Answer Hi. This is Katrina from TracFone Wireless. We're sorry to know that. Let us help you with this. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionAfter ending a call how do I go back to the home screen? There is no back up button.

Asked 4 years ago by JG7255.

• A:Answer There's about a 1 inch line in the center at the bottom of the screen that you, tap on the line and slide your finger up, and it goes back to the home screen.

  Answered 4 years ago by TomH64Verified Purchase

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Q: Questiondoes this phone support VoLTE? LG K31 Rebel (L355 DL-A)

Asked 4 years ago by drudru.

• A:Answer Hi. This is Frank from TracFone Wireless. Yes, it does support VoLTE. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionIs the LG L355DL compatible with an exterior endoscope?

Asked 3 years ago by Buckeye.

Q: QuestionIs the LG L44VL Rebel LTE compatible with 4G network?

Asked 3 years ago by TracV.

Q: QuestionDoes the LG K31 Rebel have talk to text?

Asked 3 years ago by Sylvia.

• A:Answer Can I change my k31 to a at&t?

  Answered 3 years ago by Anonymous

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Q: QuestionHow do I unlock this phone if it does not take my pass code

Asked 3 years ago by CLOS.

Q: QuestionWhy does this phone not have the option to format or use the external SD card as "internal" memory? App moving apps are popping up an error to format sd as internal and I see no way to do that??

Asked 3 years ago by John.

• A:Answer Hi. This is Arianne from TracFone Wireless. For us to properly address your queries, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

  Answered 3 years ago by TracFone Wireless

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Q: Questionwill the phone allow apps to be moved to an external SD card? I'm upgrading from a tracphone with 16 GB internal which I can move (using a moving app) the apps core to the SD drive. I've ordered and tried a moto, and a tcl and they will not allow that

Asked 3 years ago by john.

• A:Answer Why then would a previous samsung tracphone allow many, at least 7 apps to move to the sd card, while this TCL A3 will NOT allow the move of the same apps to the sd card?

  Answered 3 years ago by John

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Q: QuestionI have a LGL33L (LG Sunset) Tracfone and the Mobile Transfer Wizard app is not available for this type of phone. Is there another transfer wizard that will work on this phone to transfer contacts, photos, etc., to my new phone (LG K31 Rebel)?

Asked 3 years ago by Rocky.

• A:Answer Hi. This is Cristy from TracFone Wireless. The Transfer Wizard App that allows customers to transfer personal content from one Smartphone to another. As per checking, the LGL33L device is also a Smartphone. However, the old phone should still be working. Let us help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. To download the Transfer Wizard App, you can text the word WIZARD to 611611. Thank you.

  Answered 3 years ago by TracFone Wireless

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Q: QuestionHow do I transfer data, contacts, etc., from my old LG phone to the LG K31 Rebel phone?

Asked 3 years ago by Rocky.

• A:Answer Hi. This is Ramel from TracFone Wireless. To transfer your contacts, pictures and other files to the other phone, you may download the Transfer Wizard App or use the phone's Bluetooth feature. Should you have questions, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day.

  Answered 3 years ago by TracFone Wireless

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Q: QuestionHow do you check the remaining minutes on the phone?

Asked 3 years ago by RonC.

• A:Answer Hi. This is Wendy from TracFone Wireless. You can text BALANCE to 611611 or download the TracFone My Account App from Google Play Store. Thank you.

  Answered 3 years ago by TracFone Wireless

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Q: QuestionCan i use this with straight talk

Asked 3 years ago by Anonymous.

• A:Answer Hi. This is Frank from TracFone Wireless. Yes, you can use the phone with Straight Talk. Thank you.

  Answered 3 years ago by TracFone Wireless

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Q: QuestionCan the Tracfone LG K31 Rebel Prepaid be used after Verizon purchases Tracfone

Asked 4 years ago by Ginger.

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes. You can still use this phone on our service.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionWhich Tracfones can receive FM broadcasts? The receiver circuitry is enabled by some manufacturers and not others

Asked 4 years ago by Radiofan.

• A:Answer Hi. This is Janet from TracFone Wireless. All of our offered branded phones have FM Radio enabled. Have a nice day!

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan I transfer all my LGL 157 BL phone to this. Can I still purchase the 60 day card for 25.00

Asked 4 years ago by momma.

• A:Answer Hi. This is Cristy from TracFone Wireless. Yes, you can transfer your services to this new TracFone LG K31 device ad still purchase the $25 Smartphone Plan with 60 service days. To transfer your phone number and benefits to this new device, you can text the word TRANSFER to 611611. Thank you.

  Answered 4 years ago by TracFone Wireless

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