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Hi. This is Cristy from TracFone Wireless. The Transfer Wizard App that allows customers to transfer personal content from one Smartphone to another. As per checking, the LGL33L device is also a Smartphone. However, the old phone should still be working. Let us help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. To download the Transfer Wizard App, you can text the word WIZARD to 611611. Thank you.
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