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Questions & Answers

Your price for this item is $29.99
The comparable value price is $39.99
Page Showing 21-40 of 47 questions
  • Questioncan this phone play games like Pokemon go?

    Asked by korosensei69.

    • Answer Hi. This is Junry from Tracfone Wireless. Yes, you can play any games on that phone, all you have to do is you can go to the play store and install any games you like. If you have any concern, please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for choosing us as your local service provider. We truly appreciate you for doing business with us.

      Answered by TracFone Wireless

  • QuestionDoes this have a return policy?

    Asked by Anonymous.

    • Answer Everything has a return policy, although the individual policy might be "no returns." That's THEIR policy!

      Answered by luislast

  • QuestionCan you download games on this?

    Asked by Tee.

    • Answer Yes, but not every game in existence.

      Answered by luislast

  • QuestionMy regular cell phone (iPhone 12) has frequent security updates. So far I haven't had an update request for my Tracfone Motorola MotoG. Will there be security updates for this phone? If not, is there a point where it is not safe to use?

    Asked by AECH.

    • Answer Updates are at made at the judgment of the carrier--they control how often, and which. Generally speaking, however, you will get all updates for at least one year, sometimes including an entire OS version update.

      Answered by luislast

  • QuestionDo I have to purchase a SIM card in order to use this phone with SafeLink?

    Asked by Sparkle.

    • Answer Every carrier requires its own SIM card. That is how they bill you and keep track of usage.

      Answered by luislast

  • Questioncan battery be replaced

    Asked by Anonymous.

    • Answer Hi. This is Jhyzel from TracFone Wireless. Yes, the battery is replaceable. If you have any further questions/concern please send us a DM on our Social Media Platforms. Thank you!

      Answered by TracFone Wireless

  • QuestionDo I have to use Tracfone for my service

    Asked by mae.

    • Answer Hello there! This is Redje from TracFone Wireless. That's a great question! And the short answer is: No, you absolutely do not have to use Tracfone for your service. You have many options for wireless service providers.   Tracfone is a prepaid wireless carrier, which means you pay in advance for your service. This offers several benefits, such as:   No contracts: You're not locked into a long-term agreement. You can change your plan or leave at any time without penalty.   Affordable options: We offer a variety of plans to fit different budgets and needs.   Flexibility: You can choose the amount of data, minutes, and texts that work for you.   Nationwide coverage: We use the networks of major carriers, providing reliable coverage across the country.   However, if you prefer a different type of service, such as a traditional postpaid plan with monthly billing, or if you need specific features that Tracfone doesn't offer, you're free to choose another provider. We believe Tracfone offers excellent value and flexibility, but we want you to make the best decision for your individual needs. We encourage you to compare different carriers and plans to find the one that's right for you. If you have any specific questions about our plans or how they compare to other providers, feel free to ask! We're happy to help.

      Answered by TracFone Wireless

  • QuestionDoes this phone work with Apple Carplay?

    Asked by Anonymous.

    • Answer It cannot be used with IPhones android auto only.

      Answered by Sum1whoknowswhttheysaying

  • QuestionHow do I turn off talkback

    Asked by Don.

    • Answer Using Google Assistant say, Hey Google, turn off TalkBack. Then listen for confirmation that Talk back is turned off.

      Answered by HyacinthBean

  • Questioni do have a trackfone prepaid sim card can i use that sime in this phone

    Asked by naan.

    • Answer Yes. Just physically move the SIM card from your old phone to this one. Your service is attached to the SIM card and will work with any compatible phone.

      Answered by luislast

  • Questioncan i use tmobile prepaid sim in the phone?

    Asked by jordan.

    • Answer This phone is locked to tracfone, you have to wait 60 days to unlock it.

      Answered by MichaelB

  • QuestionCan this be used wifi only? I need a phone that I'll only use on wifi.

    Asked by Maria.

    • Answer Both

      Answered by GhislainT

  • QuestionI have been on the phone for over an hour with Tracfone customer service and still cannot activate the Wi-Fi calling. Why? Even used Motorola support on X and still nothing

    Asked by VB55.

    • Answer Hi. This is Joel from TracFone Wireless. We sincerely apologize for the difficulties you're experiencing with activating Wi-Fi Calling on your device. We understand your frustration with the extended wait time and the ongoing issue. To help us troubleshoot this issue effectively and find a resolution, we encourage you to reach out to us via Direct Message on our social media platforms (e.g., Facebook, Twitter, Instagram). Our team will be happy to assist you further and work towards a successful Wi-Fi Calling activation. We value your patience and appreciate your understanding as we strive to resolve this issue promptly.

      Answered by TracFone Wireless

  • QuestionIs this Phone a Burner Phone?

    Asked by Burner.

    • Answer Hi. This is Arianne from TracFone Wireless. No. The Motorola moto g play 2024 24GB is not considered a burner phone. A burner phone is a basic feature phone that's typically used for voice calls and texts, while a smartphone is a full-fledged mobile device with many capabilities. For additional questions or concerns, kindly chat with us at https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611 to use our self-service menu. Thank you for your interest in our products and services. Have a great day!

      Answered by TracFone Wireless

  • QuestionWhat processor does this phone have?

    Asked by Processor.

  • Questionassurance wire compatible?

    Asked by Anonymous.

    • Answer Yes

      Answered by Michael

  • QuestionIs this phone compatible with mint mobile

    Asked by Azaria.

    • Answer It is a Tracfone using their system which is actually Verizon.

      Answered by SINGULARITY

  • QuestionDoes the phone come with minutes at purchase or you have to buy minutes in addition to the purchase of the phone?

    Asked by Phil.

    • Answer If you already have a tracfone, your minutes are transferred, otherwise you’d need to purchase some.

      Answered by user796929