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Hi this is Joel from Tracfone Wireless. We are now already owned by Verizon, and I am very sorry to inform you that we cannot support any T-Mobile SIM card. You have to purchase a BYOP Verizon-compatible SIM card so that your phone service will remain active. Please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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