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Hi. This is Frank from TracFone Wireless. You need to press the number sign key or pound key on the phone in order to get the capital letters for the text message. It is located below the number 9 key. For phone tutorials, text TUTORIALS to 611611. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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