“My husband's phone needs to be replaced because it will no long be compatible. He has a lot of minutes left on his old one. Will his minutes and be able to be transfered to this phone? Does he need to buy a sim card?”
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Hi this is Joel from TracFone Wireless. Yes, you are absolutely correct. His minutes can be transferred from the old device to the new one. In addition, there is no need for you to purchase a SIM card. If you purchase a phone from Walmart, there is already a SIM card inserted in the device. Furthermore, all you need to do is get a new phone, give us a call, and we'll have your back. We will assure you that we will resolve this issue to your satisfaction. Please chat us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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