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Hi. This is Frank from TracFone Wireless. Thank you for your purchase. We are sorry to hear that you are having issues with the phone. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You can also text the word HELP to 611611. Thank you.
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