A:AnswerMy experience with Tracfone was better. I called them and set up took about an hr. She guides me thru prompts and took info from me.
Used phone number on package (back side) to contact tech.
A:AnswerHello. This is Lea from TracFone Wireless. Unfortunately, no. Our branded phone is not carrier-unlocked. It is a CDMA phone. To use the phone with another service provider, you need to request that it be unlocked. Thank you.
A:AnswerNo. The 1000 text message card you refer to is a PLAN card, not a SIM card. You also need to have active (unexpired) service to do text messages with this phone. So you have to buy a service plan.
A:AnswerHi. This is Redje from TracFone Wireless .We apologize for the trouble you've encountered with our service. Actually, we do not have a TracFone Flip Phone that is compatible with our VoLTE. However, you may visit our website for more information. Thanks!
A:AnswerHi. This is Redje from TracFone Wireless. Most of our smart phone is not a flip phone. However, we do have lots of great phones to offer. Kindly visit our website for more information Thanks!
A:AnswerHi. This is Redje from TracFone Wireless. Unfortunately, you can't transfer any SIM cards to a new phone or you can't put any SIM cards that was already associated with a phone. You need to purchase a new one for you to put it in your new phone. If you will wish to have your old number, don't worry you can still have it with a new SIM card. Thank you.
A:AnswerWhat doe network unlock mean? Who unlocks it? I'm planning to buy this for my teenager but want to use our Tmobile account instead of buying new cards everytime he needs it. Thanks
A:AnswerHi. This is Lea from Tracfone Wireless. Yes, the phone can be used with another service provider given that it is already network unlocked. Thank you.
A:AnswerHi. This is Marie from TracFone Wireless. Yes, you can check the available phones on our website. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you. Thank you.
