A:AnswerNo, this device only works on the TracFone service network out of the box. You will not be able to use this device on any provider's network other than TracFone.
A:AnswerHi. This is Lea from TracFone Wireless. No. Our branded phone is carrier locked. You need to request it to be unlock before you can use it on another service provider or country.
A:AnswerYes, it comes preinstalled with Google Chrome as its web browser. However, no, it is NOT compatible with Consumer Cellular. It is on the TracFone cell network, so will only work with them.
A:AnswerHi. This is Franz from TracFone Wireless. We can request for the phone to be unlocked as long as you meet the requirements provided by our Unlocking Policy. For customers with non-Apple devices: TracFone will provide an unlocking code to customers who request unlocking, provided they meet the following conditions:
• If the TracFone device was activated with TracFone service prior to November 23, 2021, then the device must have been active on TracFone service for no fewer than 12 months with service plans redeemed in no fewer than 12 months, and not have had their telephone number recycled or ported.
• If the TracFone device was activated with new service on the Verizon network on or after November 23, 2021, then at least 60 days must have elapsed since the device was activated.
• The device must be in working condition.
• The device has not been reported stolen or lost, and there are no indicators of fraud.
If you have not met the required minimum period of active TracFone service, TracFone may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. To check if your device is eligible to be unlocked, you can visit our website at https://www.tfwunlockpolicy.com/wps/portal/home/ and enter your phone number or serial number. You can also text the word UNLOCK to 611611. Please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
A:AnswerHi. This is Ramel from TracFone Wireless. Our branded phones are not carrier unlocked. However, if you want to use the phone outside the United States, you need to unlock the device first. Should you need assistance, please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
