Questions & Answers

Q: QuestionWhat is a Secure Element?

• A:Answer The Secure Element is a super-secure chip found in cards, passports, and Trezor wallets that can fend off even the slickest of attacks.

Q: QuestionDoes Trezor Safe 3 offer enhanced privacy?

• A:Answer Yes, Trezor Safe 3 offers enhanced privacy features in the Trezor Suite app to boost transaction security and privacy with coinjoin, coin control, and the Tor network.

Q: QuestionWhat is the weight of the Trezor Safe 3?

• A:Answer The Trezor Safe 3 weighs 0.5 ounces.

Q: QuestionHow many cryptocurrencies does the Trezor Safe 3 support?

• A:Answer The Trezor Safe 3 supports Bitcoin, Ethereum, and over 8,000 other digital assets.

Q: QuestionWhat type of connector does the Trezor Safe 3 use?

• A:Answer The Trezor Safe 3 uses a USB-C connector.

Q: QuestionWhat is the display type of the Trezor Safe 3?

• A:Answer The Trezor Safe 3 has an OLED display.

Q: QuestionAre any of the cold wallets you sell non-electronic? I was interested in Material stainless steel cold wallet but they only seem to make these for specific cryptos. I want to specifically cover bitcoin and xrp. Thank you.

Asked 1 year ago by Cat.

• A:Answer Dear Cat, All our models are electronic devices. It is not possible to create a HW device that is capable of signing transactions in a non-electronic way. Please, keep in mind that you need a Trezor device (for example Trezor Safe 3 which supports BTC and XRP) in order to use it for managing your cryptocurrencies. The Trezor device will generate you a wallet backup (also known as recovery seed) which works as a backup of all private keys that you store in the device. You can then use our metal solution Trezor Keep Metal for storing this wallet backup. Keep in mind that the wallet backup is the most important thing as it can be used to recover all your private keys if the Trezor device is lost, damaged or stolen. Thus it is even more important than the electronic device itself. However, the electronic device needs to be used first to generate this wallet backup and manage (securely receive, send) the cryptocurrencies. Simply put, Trezor device is a must, Trezor Keep Metal is optional. I can recommend checking the basic information on how the Trezor ecosystem works at https://trezor.io/learn. You can find a lot of interesting and mainly useful articles there. If you have any further questions or if anything is not clear, let us know.

  Answered 1 year ago by Trezor Product Expert

  
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Q: QuestionDoes this work with IOS ie and Iphone

Asked 3 months ago by Jake.

• A:Answer Hi Jake, Currently, Trezor devices cannot be connected to iOS devices, including iPhones and iPads. Best regards, Trezor team

  Answered 3 months ago by Trezor Product Expert

  
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Q: QuestionDoes Trezor 3 support XLM

Asked 5 months ago by Mack.

• A:Answer Hi Mack, yes Trezor Safe 3 supports Stellar (XLM), currently you need to use 3rd party app Account Viewer with your Trezor to manage XLM. More information here: https://www.youtube.com/watch?v=kfHeHpV1XCI

  Answered 5 months ago by Trezor Product Expert

  
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