Questions & Answers

Q: QuestionWhat is the maximum wireless range for this gaming headset?

• A:Answer The maximum wireless range for this gaming headset is 30 feet.

Q: QuestionCan I use a USB-C cable to charge this headset?

• A:Answer Yes, you can use the included USB-C cable for fast charging.

Q: QuestionDoes this gaming headset have a built-in microphone?

• A:Answer Yes, this gaming headset has a built-in microphone.

Q: QuestionAre the ear cushions of this headset comfortable?

• A:Answer Yes, the ear cushions are comfortable because they are infused with Aerofit cooling gel.

Q: QuestionHow long does the battery last on this gaming headset?

• A:Answer The battery lasts for more than 40 hours on this gaming headset.

Q: QuestionWhat platforms are compatible with this gaming headset?

• A:Answer This gaming headset is compatible with PlayStation 5, PlayStation 4, Nintendo Switch, and PC.

Q: QuestionI don't understand why there is a model without Xbox capability? I've seen several people ask this question but Turtle Beach will not directly answer this question. Why have two when the multiplatform works for everything?

Asked 3 years ago by Johnny.

• A:Answer Hey there Johnny, Thanks for your inquiry! As there are ton of gamers out there with the PlayStation (4 or 5) consoles who do not have an Xbox of any sort and therefore do not require any sort of Xbox connectivity; we have released the Stealth 700 GEN 2 MAX for PS and Stealth 600 GEN 2 MAX for PS. There is also the Stealth 600 GEN 2 USB for PlayStation. All of the headsets mentioned above can be used on a PlayStation, PC, or docked Nintendo Switch. For gamers that have access to an Xbox (Xbox One or Xbox Series X|S) OR for gamers who have access to BOTH of a PlayStation (4 or 5) and an Xbox (Xbox One or Xbox Series X|S); we've released the Stealth 700 GEN 2 MAX for Xbox and the Stealth 600 GEN 2 MAX for Xbox. Both of those headsets can be used on an Xbox, a PlayStation, a PC, or docked Nintendo Switch. For gamers who only have access to an Xbox (Xbox One or Xbox Series X|S) and do not require PlayStation, PC, or Nintendo Switch compatibility; we have the Stealth 600 GEN 2 USB for Xbox which is a headset that only offers compatibility with the Xbox (Xbox One or Xbox Series X|S) consoles. If you have any further questions or inquiries, feel free to get in contact with our Support Team via their form on the main Turtle Beach website!

  Answered 3 years ago by Turtle Beach Support

  
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Q: QuestionTurtle Beach answered my last question only partially. I have the 700 Gen max I guess. I’m asking if this Gen 2 will allow me to control the voice and game audio independently of each other.

Asked 3 years ago by Followup.

• A:Answer Yes

  Answered 3 years ago by MacBook

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Q: QuestionWill this work with the switch 2. need a headset that works with PlayStation five and the switch2 in dock mode

Asked 10 months ago by Cloyd.

• A:Answer Thanks for your inquiry, Cloyd! More details will be available regarding Switch 2 compatibility once the console is officially released. Best Regards!

  Answered 10 months ago by Turtle Beach Support

  
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Q: QuestionDo these headphones work for xbox 1 xs

Asked 1 year ago by Jake.

• A:Answer No and your best bet is getting the newest Turtle Beach Stealth 700 Gen 3 Xboy Crossplay Xbox that can be used on PS5 and many other things. Lots of upgrades,longer battery life, and you can finally use 1 headset for both XBOX and PS5 along with other things as well. Also the price is right around same amount,maybe cheaper if you shop around and get a sale price

  Answered 1 year ago by SheilaBVerified Purchase

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Q: QuestionWill these connect to my iPhone?

Asked 1 year ago by Stalker2enjoyer.

• A:Answer Yes! Use Bluetooth.

  Answered 1 year ago by JoieDeMortVerified Purchase

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Q: QuestionI have only had my headphones for 9 months and the button for the volume is not working.

Asked 1 year ago by Jalisco.

• A:Answer Hello Jalisco! We are sorry to hear about the experience you've had with your Turtle Beach Headset. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!

  Answered 1 year ago by Turtle Beach Support

  
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Q: Questionwill these headphones work with ps3?

Asked 2 years ago by sisko.

• A:Answer Thanks for your inquiry! The Turtle Beach Stealth 700 Gen 2 MAX Headset will NOT work on a PlayStation 3 console. If you have any other questions, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! .

  Answered 2 years ago by Turtle Beach Support

  
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Q: QuestionWhy do my turtle beach stealth 700 gen 2 max cause my game to become insanely laggy? When I unplug the headset the games go back to running normal.

Asked 2 years ago by Dave.

• A:Answer Not possible for headphones to cause game lag. Most likely its your HDMI or monitor speed .

  Answered 2 years ago by AleksandarVerified Purchase

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Q: QuestionDoes this need any other wires to connect to playstation4 before use, or can it be used right out of the box? Will I need to purchase anything else other than the headset before use.

Asked 2 years ago by Isles10.

• A:Answer Thanks for your inquiry! The Turtle Beach Stealth 700 Gen 2 MAX includes everything you need for use as long as it is purchased from an authorized retailer. Included is the Headset itself, a Wireless USB Transmitter, a USB-C Charging Cable, a Quick-Start Guide, and a Turtle Beach Sticker. If you have any other questions, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!

  Answered 2 years ago by Turtle Beach Support

  
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Q: QuestionI purchased this recently and the volume controls no longer work. Do I have to update the firmware or is there a workaround? I’ve seen this complaint on the Internet a lot, but no resolution other than to get a new headset. :/

Asked 2 years ago by ReadyPlayer1.

• A:Answer It may have to do with the in game settings. I personally haven’t had an issue with the volume controls. How long have you had the headphones for?

  Answered 2 years ago by JonathanMVerified Purchase

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Q: QuestionCan this exact model be used for Xbox? I am a bit confused by the previous responses?

Asked 2 years ago by Rita.

• A:Answer Yes you can use on all even on PC

  Answered 2 years ago by JoseJVerified Purchase

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Q: QuestionI recently lost the USB thing that connects the headset to your pc or whatever so what do I do now?

Asked 2 years ago by skullgear21.

• A:Answer They connect with Bluetooth

  Answered 2 years ago by DominiqueG

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Q: QuestionIs this compatible with ps3?

Asked 3 years ago by Anonymous.

• A:Answer Si

  Answered 1 year ago by ChristopherC

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