Questions & Answers

Q: QuestionGeek Squad mounted my 75” TV in Sept 2018 in Chandler AZ. I’m moving to Maricopa AZ, does Geek Squad remove tv and move and mount at new resident?

Asked 5 years ago by Aida.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Hi Aida. Thanks for your great question! We absolutely can do that for you! We'd recommend connecting with your local Best Buy store as they can assist in creating that appointment and go over details with you. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I have more then 1 tv to mount, Different sizes, do I have to pay for each tv?

Asked 5 years ago by Dena.

• A:Answer Yes, It cost me $350 to have 2 tv's mounted.

  Answered 5 years ago by Teresa

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the 200 premium monitoring TV service not include a mount?

Asked 5 years ago by A.

• A:Answer No. You have to buy the mount.

  Answered 5 years ago by MrCrown

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes premium mounting of TVs include the cost of the TV mount/bracket? if so just make it plain during online purchase that installation does not include parts/accessories.

Asked 5 years ago by Donald.

• A:Answer Thanks for your question, Donald! The Premium TV Mounting service does not include any hardware like the mount or bracket. We do appreciate the feedback!

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI got my to wall mounted today. Now my neck hurts. It’s too high. Do I have to pay for them to come out and lower it?

Asked 5 years ago by Joe.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Greek Squad usually asks or do an demo before mounting. It up to the customer to make a honest answer if this is not the position you feel comfortable with. You need to call them back and schedule an appointment. They will advise you and give you an option.

  Answered 5 years ago by Vonnie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill they install 49 “ to a touchstone cabinet lift mechanism? And if so how much?

Asked 5 years ago by Prof.

• A:Answer Hi there. Thanks for your question! We should be able to assist with this. Before doing the actual installation, I'd recommend setting up a Site Survey for an agent to take a look at the setup for this TV mounting. That way, we'll be able to make sure everything will work out okay and give you an accurate quote. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAfter you install the TV how long does your warranty cove that it doesn’t fall

Asked 5 years ago by Bizzle.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Hi there. Thanks for your awesome question. We have a 90 day workmanship warranty on the service in case something like that would happen. In an unfortunate event that it did, you would give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started with that.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, I bought a tv and a wall mount from Best Buy, I also paid for the wall mount to be installed, Will the installers take down my old wall mount or do I have to remove the old tv and wall mount before they arrive?

Asked 5 years ago by Snap24.

• A:Answer Depends on the service you bought, they’ll do it. If not included, you can pay them when they come.

  Answered 5 years ago by MrCrown

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill you recommend which wall mount we should buy for our 50 inch flatscreen? We want to be able to turn it both ways and tilt it somewhat.

Asked 5 years ago by MaryC.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer Hi Mary. Thanks so much for your question. I'll list a couple different options for a full motion TV mount. Keep in mind, there are several brands and different iterations of these. The first is a Rocketfish: SKU - 6353060. And the second is a Sanus: SKU - 5463201. We'd be happy to look through all of your options with you if you'd like. We'd recommend connecting with your local Best Buy to get help. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis the standard tv bracket an anti- theft bracket?

Asked 5 years ago by Bones.

• A:Answer Hi there. Thanks for reaching out to us about this. Most of the time, the mount that is connected to the TV lifts off the bracket attached to the wall. Some of the mounts have a locking mechanism that has to be removed for the TV to move. In this case, this can be considered anti-theft. We'd like to hear more about what you're looking for to help you out. We'd recommend getting in contact with your local Best Buy to find the best option for you. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHave a an appointment to have my tv hung. I have the wall mount and all. I don’t have the bolts as the house has wooden studs and my previous had metal so the screws needed are different. Does the installation include the necessary screws for mount plate

Asked 5 years ago by Jeff.

• A:Answer Hi Jeff. Thanks for reaching out to us about this. If the appointment hasn't already happened yet, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll make sure to include in the notes what we need for this install.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust purchased a Sami’s Swivel Base from Best BUY for my 55” Samsung. Will like to know cost to put TV and Sound Bar on Unit. It will ultimately go on top of TV Table.

Asked 5 years ago by TVBase.

• A:Answer Hi there. Thanks for reaching out about this. Congrats on the purchases! The price of the installation could depend on whether you have Total Tech Support. If you have Total Tech Support, the installation will be $49.99 per service. Otherwise, the price could be different. We'd like to know more about the situation so we can assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the mount a fixed wall mount or is it a swivel? Would like a swivel to be able to angle the television. Thank you.

Asked 5 years ago by Audiorage82.

• A:Answer Thanks for your question! Depending on the TV, you can either purchase a fixed, a tilting, or a full-motion mount. We support mounting for any of these types of mounts. For help with which mount would work best for your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you hand a corner mount that is not the movable type.?

Asked 5 years ago by Rogette.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer Hi there. Thanks for your question. We might be able to do that. We'd like to know a little more about the project. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you install wall mount tv through stucco on patios? Are you able to hide cords?

Asked 5 years ago by Tayleob.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Thanks for your question! We do offer custom mounting and cable concealment services. For support with these, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI already had an in-home consultation to mount a tv over the fire place. I wanted to know if you offer the wire casings to tack to the wall to hide the cords? If I purchase on my own will you install on same visit?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out about this. We do sell wire coverings that can be painted to match your wall. Type in "cord cover kit" on our website and you can browse our selection to match what you're looking for. We can do it on the same installation visit, however, we'd like to probably add more labor to have more time. If you could, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can get that worked out for you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have TV’s outside?

Asked 5 years ago by Jessiminer.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Hi there. Thanks for your question. If you're asking if we sell TV's meant for being outdoor, the answer is yes! If you're asking if we sell products to protect an outdoor TV from the weather or sun-damage, the answer is also yes! We'd like to know more about what you're looking for so we can help the best. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I pay $149.99 for the TV mounting service, can I get three TV's hung up? Or does each TV install cost $149.99?

Asked 5 years ago by Sam.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer I am not sure what you mean. Are you a Greek Squad member? If so it is $49.99 for installation. If not it would benefit to join the Greek Squad services to redeem the perks.

  Answered 5 years ago by Vonnie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an outdoor fireplace with a stone veneer. What service should I schedule for?

Asked 5 years ago by CWinters.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Thanks for your question! It sounds like, for a TV mounting, this may fall under custom surface and fireplace mounting. We should be able to help schedule this service for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question