“I have one that for some reason won't connect to my phone. I down loaded both ilumi apps and nothing seems to make it work. When turned on with the lamp switch it's purple not white Help ...”
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Try turning them off and taking them out and putting them back. It resets them which has helped for me. If that doesn't work just start looking to make sure your phone is set right and make sure your try every available option the app offers. I had to search for mine for a while before they showed up.
Sorry, there was a problem. Please try again later.I believe you have to go to website and create an account
Sorry, there was a problem. Please try again later.You'll need to go through the initial sequence. Only use the classic app on 1 device. Contact their support, they were helpful although not very fast in responding. I went through at least 5 iterations of reset and start over before it remains d usable and IL still finding limitations. An example is that 2 Scene Schedulers works but 3 do not.
Sorry, there was a problem. Please try again later.Hi there! Thanks for reaching out and sorry to hear you're having issues with your ilumi! I'd be happy to help get everything up to speed. First, open up the app that you'd prefer to use. Our original app is fully functional, and the new app is functional but is currently in public beta status, periodically receiving feature updates as we go until the new app eventually replaces the original. I'd recommend registering with the original app first, then using the new app if you decide you'd like to try some newer features like effects or presets. This way you can essentially use both apps as you please (though not at the same), but it's important to create an account on the original app first, pair your bulb (instructions below), then perform our data migration to load your info into the new app. Data migration instructions (after performing below reset & pair instructions): https://ilumi.zendesk.com/hc/en-us/articles/220622847-Migrating-Classic-ilumi-App-to-the-New-ilumi-App To reset and repair your bulb, simply turn your light switch on/off 5 ties consecutively. This will trigger a color cycle of red, blue, green, then white, confirming that this bulb has been reset and is able to be paired. More detailed instructions can be found here (following the instructions for the A21 will work for the A19 and BR30 as well). Manual reset instructions: https://ilumi.zendesk.com/hc/en-us/articles/202387440-Manual-Reset-Instructions After performing the reset, you should be able to pair your ilumi without a problem. Please see below instructions for pairing, both for the classic ilumi app and the new ilumi app. Classic app pairing: https://ilumi.zendesk.com/hc/en-us/articles/201490714-Pairing-a-New-ilumi New app pairing: https://ilumi.zendesk.com/hc/en-us/articles/219362937-Pairing-a-New-ilumi-3-0-App- If you create an account and pair with the classic app first then perform the data migration to the new app, you won't need to pair again with the new app. I hope this helps solve your problems, if you continue to have issues please feel free to send us an email to [email protected]! Best, team ilumi
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