A:Answer Hi there. Thanks for your great question! From what it sounds like, you have a form of our Total Tech Support. When you purchase a product/install, it may ask if you want protection specifically on that product to cover defects, parts or damage in some cases. If you have any further questions, you can either get in contact with your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778.