Questions & Answers

Q: QuestionWhat is the warranty coverage for both parts and labor?

• A:Answer The warranty coverage for parts is 2 years, and the warranty coverage for labor is also 2 years. If service requires installation of parts, only authorized parts should be used to ensure protection under the warranty. For service-related issues, contact Viking Range, LLC at 1-888-845-4641 or write to VIKING RANGE, LLC PREFERRED SERVICE, 111 Front Street, Greenwood, Mississippi 38930 USA.

Q: QuestionIs there a hidden bake element, and what are its advantages?

• A:Answer Yes, there is a hidden bake element in this Viking Professional 5 Series 27" Built-In Double Electric Convection Wall Oven. One of its advantages is that it helps maximize the interior space of the oven, allowing for more cooking flexibility.

Q: QuestionWhat is the voltage requirement for operating this oven?

• A:Answer The voltage requirement for operating this oven is 230 volts. This information can be found in the "Electrical Requirements" section of the product specifications, which states "Electrical Requirements 4-wire ground, 240VAC, 60Hz, 30 amp electrical connection".

Q: QuestionWhat is the purpose of the TimePiece timer, and how does it help prevent overcooking?

• A:Answer The TimePiece timer in the Viking Professional 5 Series electric double wall oven allows users to set specific cooking times for their meals. By doing so, it helps prevent overcooking by automatically turning off the oven once the set time has elapsed, ensuring that food is cooked to perfection without the risk of burning or drying out.

Q: QuestionHow much does this double wall oven weigh?

• A:Answer The approximate shipping weight of the Professional 5 Series 27" Built-In Double Electric Convection Wall Oven is 360 pounds (163 kg).

Q: QuestionIs there a control lock option to prevent accidental changes to settings?

• A:Answer No, there is no control lock option to prevent accidental changes to settings. The product features list includes "Control-Lock Option: false".

Q: QuestionWhat is the total capacity of each oven in this double wall oven?

• A:Answer The total capacity of the upper oven is 4.1 cubic feet, while the lower oven has a capacity of 4.0 cubic feet.

Q: QuestionCan you explain how the Vari-Speed Dual Flow Convection system ensures even cooking?

• A:Answer The Vari-Speed Dual Flow Convection system in the Viking Professional 5 Series electric double wall oven ensures even cooking by circulating hot air evenly throughout the oven cavity. This is achieved through the use of a fan that blows hot air from the oven's heating element and distributes it evenly around the food, resulting in consistent cooking and browning.

Q: QuestionHow many oven racks are included, and do they have handles for easy access?

• A:Answer The Viking Professional 5 Series 27" Built-In Double Electric Convection Wall Oven comes with two oven racks for both the upper and lower ovens. These racks feature handles for easy access and can be placed in 6 different positions to accommodate various cookware sizes.

Q: QuestionWhat type of convection is used in both ovens?

• A:Answer Both ovens use True Convection type. The product description mentions "Vari-Speed Dual Flow Convection system" and "TruConvec convection utilizes a 3rd hidden element and a fan".

Q: QuestionWhat are the required dimensions for the cut-out during installation?

• A:Answer The required dimensions for the cut-out during installation are: - Cut-Out Width: 29-15/16 inches (76.0 cm) for flush mount or 25-1/2 inches (64.8 cm) for standard. - Cut-Out Height: 52-13/16 inches (134.1 cm) for flush mount or 50-5/8 inches (128.6 cm) for standard. - Cut-Out Depth: 24 inches (60.9 cm) for standard or 25-3/4 inches (65.4 cm) for flush mount.

Q: QuestionWhat cleaning methods are available for each oven?

• A:Answer The upper oven offers a self-cleaning option and a high-heat cleaning method, while the lower oven provides a self- cleaning option.

Q: QuestionWhich location (store) is this oven in? Please let me know so I can go see it today. Thank you.

Asked 9 months ago by Anonymous.

This question was asked about the related product: Viking - 27"Premiere Electric Double Oven - Stainless Steel

• A:Answer Pacific sales in Corona, California

  Answered 1 month ago by BillDVerified Purchase

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Q: QuestionDo either of these ovens have a broiler feature?

Asked 2 years ago by Sara.

This question was asked about the related product: Viking - 27"Premiere Electric Double Oven - Cast Black

• A:Answer Yes

  Answered 1 month ago by BillD

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Q: QuestionIs the “gray” color the same as stainless steel? From the photo, that’s what it looks like.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Viking - Professional 5 Series 27" Built-In Double Electric Convection Wall Oven - Pacific Gray

• A:Answer Yes, we chose stainless steel

  Answered 1 month ago by BillD

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