A:AnswerAbsolutely! That's a great idea—signing up with a new number first is a smart way to thoroughly test our service before you commit to transferring your existing number.
To start testing, simply purchase your SIM card from a Best Buy store or BestBuy.com. Once you have your kit, visit Visible.com/retail, enter the 6-digit activation code, and follow the on-screen steps to get your new number and service set up.
When you're ready to switch your existing number over, just initiate the porting process directly within the Visible app. The app will guide you on providing the necessary account details from your previous carrier. Best of all, there is no need for a new SIM card—your existing SIM will update automatically to complete the transfer!
We're ready to help if you need more assistance with activation or transferring your phone number! Feel free to connect with us on any of our channels:
@VisibleMobile (Facebook & Instagram)
@Visible (X & TikTok)
r/Visible (Reddit)
A:AnswerThank you for giving us the chance to clarify that. Here's the breakdown:
Am I signing up for 26 months and being held to that? No. The 26 Months refers to a Price Guarantee, ensuring your discounted rate remains the same for that period (Terms and Conditions apply).
Is it pay as you go? Yes. We are strictly prepaid. You pay for one month at a time. You can use AutoPay (set and forget) or log in to pay manually every month—it’s up to you.
Can I quit this plan at any time without penalty? Yes. There are zero cancellation fees. If you cancel, your service just stops at the end of the month you already paid for.
Need more info? Visit us through our social channels - we're @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit.
A:AnswerIt’s wonderful that you're helping your father stay connected! You can certainly use your email address for his setup, provided it hasn't been registered with Visible before. Also, ensure the billing address on the card matches the address on the Visible account to avoid any hiccups. Just in case you're a current Visible member, the Inner Circle is the best way to manage your father's payments from your device. You can learn more about the benefits here: https://www.visible.com/plans/inner-circle
Need more help or info? Catch us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible (Reddit). We’ll make sure to clear up any confusion and walk you through setting up your father’s account smoothly.
A:AnswerGood question! While Best Buy technicians are great with hardware, they don't have the specific tools to activate Visible service in-store. The good news is that we’ve made the process incredibly easy for you to do yourself! Here is a step-by-step guide to help you get your service up and running: https://www.visible.com/help/category?name=Setup_Activation
Need a hand with your setup? Ping us on social media! Find us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). Our Reddit community, r/Visible, is also a great place for support. We're so excited to have you with us!
A:AnswerI completely understand the hesitation, but don't worry—you've got a human right here to guide you! Moving your Verizon number to Visible is a very smooth process. To get started, just have your account number, Number Transfer PIN, and ZIP code ready. Also, please ensure your device is unlocked and compatible by checking here: https://www.visible.com/shop/bring-your-own-device. Our goal is a 'seamless transition,' so your current service stays active until the very moment your new Visible service is ready to go!
Please contact us at @VisibleMobile (FB/IG) or @Visible (X), or check out our Reddit community at r/Visible. We've got your back and excited to have you onboard!
A:AnswerYour Visible service and billing cycle do not begin when you purchase the pack, as Visible is a prepaid service. Your first month starts only upon SIM activation, which can be done through the Visible app or website. Please note that the SIM must be activated within 30 days of purchase, or it will become invalid. For assistance, you can reach out to us on social media: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or r/Visible on Reddit.
A:AnswerBest Buy is great for getting your new phone physically set up! To make sure everything goes smoothly with Visible, you can check your new phone's compatibility here: visible.com/shop/bring-your-own-device. Once your phone is compatible, simply head to visible.com/retail, select the eSIM option, and follow the prompts to get your service activated in minutes!
Should you need further assistance with your eSIM activation, you can contact us at: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or visit our community on Reddit at r/Visible. We're happy to help!
A:AnswerVisible plans are for smartphones and Apple Watches only, we don't offer a dedicated data plan, standalone SIM, or eSIM for iPads or tablets. However, all plans include unlimited hotspot data (up to 5 Mbps on Visible, 10 Mbps on Visible+), which allows you to easily connect your iPad to your phone's hotspot to get online without a second bill. We recommend using the unlimited hotspot feature for iPad connectivity. Contact us via FB/IG (@VisibleMobile), X/TikTok (@Visible), or r/Visible on Reddit for support.
A:AnswerYes it can be activated at any time. There’s is no additional charges if only use it for 2 months of or additional charges in general. And no activation fee.
A:AnswerYes, you can use your Visible phone in Thailand with Global Pass for $10 per day. This gives you Unlimited talk and text, and up to 2GB of high-speed data (then 3G) for 24 hours, including Mobile Hotspot. Enable Global Pass on your Visible account and Data Roaming in your phone before traveling; you are only charged on active usage days. For longer trips, a compatible, unlocked phone (especially with eSIM) allows for cheaper options like a local prepaid SIM or international eSIM. Alternatively, enable Wi-Fi Calling before leaving the US and disable Global Pass to use Visible for free calls and texts over Wi-Fi. Contact us on social media for future help (@VisibleMobile on Facebook/Instagram, @Visible on TikTok/X, and r/Visible on Reddit).
A:AnswerGlad you asked! You don't need a special card for activation since the service plan is already included on the SIM Kit, and the cost depends on the plan you choose. No worries, the SIM Kit includes a set of instructions on how to activate the SIM card on the phone.
If you need help with activation, we're here for you! Just find us on our social channels - @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
A:AnswerThat's a really good question, Davy! There is absolutely no difference in the service capabilities. The Visible+ plan you get with this kit is the exact same premium plan you get when signing up online. Don't be confused by "Blue"—that's just our package design for all plans, from the basic one to Visible+ Pro. For any further assistance regarding our plans, please contact us at @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, and r/Visible on Reddit. We're ready to help you!
A:AnswerThat is a fantastic question! You've spotted one of our great offers, and we'd be absolutely thrilled to help you secure that special rate! To make sure you qualify for and correctly apply the $26/month for 26 months promotion, we just need to confirm a few details, as this offer is usually linked to switching from another carrier. Need help? We're always available on social media! Come find us: @VisibleMobile (Facebook and Instagram) @Visible (TikTok and X) r/Visible (Reddit)
