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Thanks for bringing this up! If the $35 card you are referring to is a SIM card kit purchased from Best Buy, it is to be used specifically for new account activations. If you have already set up your account and paid using your debit card, that specific retail kit cannot be applied to your existing line - redeeming the value of that $35 kit would require the creation of an entirely new, separate account. We’ll be happy to look into this further and find the best path forward for you. You can find us at @VisibleMobile (FB/IG), @Visible (TikTok/X), or r/Visible (Reddit).
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