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Questions & Answers

Tech Fest Deal
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$35.00
Save $10
Comp. Value: $45.00
Page Showing 1-17 of 17 questions
  • QuestionHow long does the $$35 per month last?

    Asked by DavidV.

    • Answer That's an excellent question, David, and it's smart to ask about the duration of a promotional price! The Visible+ Pro plan typically costs $45/month (taxes and fees included). The $35/month price you see is a fantastic, but often limited-time, promotional offer. The duration of the $35/month rate depends on the specific promotion code or deal you used when you signed up or are planning to use. For additional support, connect with us on social media: @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or join our community at r/Visible on Reddit. We're always ready to assist you.

      Answered by Visible Team

  • QuestionWhat if I don't use all of the minutes this month? Do the minutes roll over?

    Asked by DontBuy.

    • Answer They're unlimited, every month, no matter what plan you're on! Completely unlimited minutes, texts and data!

      Answered by IvyB

  • QuestionWhat does the smart watch use mean

    Asked by Jg.

    • Answer Visible Wireless with Smartwatch Plan On Visible’s base plans, adding a smartwatch line usually costs $10/month. On the Visible+ Pro plan, this smartwatch connectivity is already included at no extra charge. If you have an Apple Watch, you can bundle phone + watch service for $35/month (after discounts available through Best Buy).

      Answered by Anonymous

  • QuestionI bought a SIM kit 2/28/26 the promo said it was 26 months for $33 a month on the visible pro plus plan. It arrived in the mail 3/2/26, When I switched carriers it gave me the visible plus pro plan for $35 month for 12 months. Who can fix this?

    Asked by HelpMe.

    • Answer We absolutely get how frustrating it is to see a different price and term than the $33 for 26 months you signed up for! That's a headache, and we want to make sure we get this sorted out. Feel free to message us on your favorite platform. You can find us at @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or over on r/Visible on Reddit. We’re available 24/7 to ensure you’re taken care of.

      Answered by Visible Team

  • QuestionI keep getting a $20.00 credit Promo, and My Wife wants to switch to Visible. How do I do that?

    Asked by MarcD.

    • Answer That is awesome! It sounds like you’re already making the most of those referral credits, and bringing your wife over is the perfect way to keep those savings rolling. The process is a breeze! If she’s bringing her own phone, just verify it’s unlocked and compatible using our checker here: https://www.visible.com/shop/bring-your-own-device. Once that’s set, she can create her account at https://www.visible.com/sign-up. Don't forget to give her your referral code—she'll get $20 off her first month, and you'll get a $20 credit on your account as a thank you! Need more help? Catch us at @VisibleMobile (Facebook/Instagram), @Visible (TikTok/X), or r/Visible (Reddit). We’re here to walk you through the process and get your wife’s device activated smoothly!

      Answered by Visible Team

  • QuestionBest Buy still has this price on the Sim kit. Is the $33 offer still available from Visible?

    Asked by PolarTee529.

    • Answer We appreciate you bringing that up! We always want you to get the best price. It’s always a great idea to check our current deals at visible.com/deals before you activate to make sure that you're getting the best deal possible. Want to see if that deal applies to you? Catch us at @VisibleMobile (FB/IG), @Visible (TikTok/X) or r/Visible on Reddit. We’d be happy to check your eligibility and help you apply the promotion as you activate your service.

      Answered by Visible Team

  • QuestionCan this be used with the BACK MARKET promo code or any other promo codes?? I have a promo code for $33 for 36 months instead of the 26 months…

    Asked by Anonymous.

    • Answer That’s a stellar deal! To get started with your Best Buy SIM kit, visit visible.com/retail to create your new account. Once you've entered the kit's activation code, you'll reach a screen where you can apply your unique Back Market promo code. Just enter it there to secure your 36 months of savings! Should you encounter any errors while activating your device or applying the promotion, we’re here to help! You can reach out to us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). You can also join our community over at r/Visible on Reddit for extra tips and support.

      Answered by Visible Team

  • Questioncan my IPad be added to the Visiable Pro+ plan?

    Asked by Okie.

    • Answer Visible, a smartphone-first carrier, does not offer separate tablet plans, and you cannot officially add an iPad to your plan, even with Visible+ Pro. Visible plans are limited to one smartphone and one optional smartwatch. Attempting to activate an iPad via IMEI will generally be flagged as unsupported. Visible recommends using your smartphone's Unlimited Mobile Hotspot instead. Hotspot speeds vary by plan: Visible+ Pro (up to 15 Mbps), Visible+ (up to 10 Mbps), and Visible (Base) (up to 5 Mbps). For more help, contact Visible on social media (@VisibleMobile on Facebook/Instagram, @Visible on TikTok/X, or r/Visible on Reddit).

      Answered by Visible Team

  • QuestionI need a new phone to use with this plan

    Asked by Blackie.

    • Answer A new phone is such an exciting upgrade! If you decide to bring your own, just double-check that it’s unlocked and compatible with the Visible network. Of course, you can also find a brand-new device on our website that is guaranteed to work seamlessly with your plan. We can't wait to have you onboard! Should you need assistance choosing a new phone or getting it activated, we’re here to walk you through every step! You can find us at @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X (formerly Twitter), or over at r/Visible on Reddit

      Answered by Visible Team

  • QuestionThe advert lists the plans as 25, 30 and 35 dollar plans, the card shows them as 25, 35 and 45 dollars, which is it? What will the cost be when the the promo price period is over?

    Asked by will.

    • Answer The price difference is due to the advert showing an exclusive Best Buy promotional rate, while the card lists the standard monthly price. You will receive the lower promo price for the first 26 months, after which it reverts to the standard rate($25, $35 and $45). Contact us for help getting started or to confirm the promotion: @VisibleMobile (FB/IG), @Visible (X/TikTok), or r/Visible on Reddit.

      Answered by Visible Team

  • QuestionWill my Google number port over?

    Asked by CeeC.

    • Answer Absolutely! Porting your phone number from Google voice to Visible is easy-peasy! To ensure a smooth transfer, you can follow the steps below: 1. Check Eligibility: Make sure your phone number is active and check its eligibility here https://www.visible.com/switch-to-visible. 2. Gather Details: Once confirmed, please prepare the following information from your previous carrier - Account Number, Account PIN, and Account Owner's Full Name and Address. 3. Initiate Port: With all your details ready, you can easily proceed with transferring your phone number directly through the Visible app or website. Should you encounter any errors or need assistance during the porting process, please don't hesitate to reach out! You can find us on social media: @VisibleMobile (Facebook & Instagram) @Visible (X & TikTok) r/Visible (Reddit)

      Answered by Visible Team

  • Questionat best buy and asked rep at phone ctr i'm currently with Verizon and my phones are paid off can you help me activate the visiable plan . do I have to go to Verizon store to cancel plan. he said they don't help with activation when I buy plan is this tru

    Asked by gds.

    • Answer That is correct. You can activate the plan through the app. DO NOT cancel you current plan. You must get a port PIN from verizon if you plan on using your current number. It is an easy process, just make sure to have that before you start the process through the Visible app. Each phone will have it's own Visible account. Use the app to make sure your current phone is supported.

      Answered by Pablo

  • QuestionDoes it come with a phone number, cuz i need one?

    Asked by Sam.

    • Answer You can either port an old number or get a new number. In fact, Visible will let you go through several options of phone numbers when you are setting up service!

      Answered by IvyB

  • QuestionCan this be used in a dedicated hot spot device like the NETGEAR Nighthawk M6?

    Asked by GreyFox386.

    • Answer We're glad you've asked this question! Visible service is designed and optimized for use only with compatible smartphones. If you need additional information about the services that Visible offers, you can always visit visible.com. Should you need any additional assistance, you can find us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, and r/Visible on Reddit.

      Answered by Visible Team

  • QuestionDo you get to keep your number?

    Asked by TeresaS.

  • QuestionI have a Pixel 10 which is esim only, are we able to activate or convert the physical SIM to esim too? Thanks,

    Asked by Jay.

    • Answer when you purchase the kit you can use eSim or pSim

      Answered by Anonymous

  • QuestionHow do you use this towards your current plan?

    Asked by Scott.

    • Answer You CANNOT use this towards an existing plan. You already have a plan. This is for 1st time customers only. You can cancel your service and possibly lose your number if you really want this limited time promotion

      Answered by Anonymous