“Im using this soundbar now with optical cable running from DirecTV box to soundbar. I have this problem where sound volume fluctuates, sometimes can't hear dialogue. What could be wrong? I tried resetting the soundbar many times by unplugging it.”
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I can't answer your question, but I did want to comment that I have the exact same problem. I also have unplugged it per instructions from Vizio, but it hasn't helped. The music is so loud that the soundbar moves and it actually fell off my TV stand once. I am really not happy with it.
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