“Seems to crash twice a day I bought this T.V. less than a week ago from Best Buy. Love it except at least twice a day it crashes. Half the screen goes pixelated and the other half is like a still picture. The sound continues okay. I have tried all the buttons on the remote with no responce. I have to unplug it from the power outlet for a few seconds and plug in again to get it to reset. It seems to do this in all operating modes. Frustrating if watching live TV as you miss a few minutes of a show while waiting for it to reset. I use Amazon prime a lot and it at least gives the option to resume. Anyone else have this issue. Or should I contact Best Buy and get it replaced? Thanks Edd”
Answer This Question
1-6 of 6 Answers
ME and my parents bought this exact same TV on 9/7/2015. At first it worked great.....a little over 30 days, I noticed a line running across the TV about 6 inches from the Top. Everything below the line was blurry. We called best buy, but since it was after 30 days of purchase, and we didn't purchase the "geek squad" extended warranty, they wouldn't do anything for us. So we called Vizio themselves about the Warranty. They ended up wanting to send us a "refurbished" TV. We argued with the customer service people that their offer was unacceptable considering how new it was, so they agreed to send us a new replacement. So far so good, but very odd on how it went defective in less than a week. Also its a shame that Best-buy wouldn't help us out considering the TV had a 1 year warranty from the manufacturer. I guess BestBuy does that cause they want to to pay for their "geek squad" extended warranty. in my opinion if the TV has a 1 year warranty, BestBuy should have to stand behind it and handle the replacements and all that for the 1 year.
Sorry, there was a problem. Please try again later.Edd, I would contact Best Buy ASAP. There are control boards in the TV. I've seen this happen in older TVs. While the technical skill to fix it isn't much and the price for the boards are cheap; if you just bought this TV, let someone else take care of the problem for you. If for some reason you can't take it back or it's not worth the drive, you can google Vizio error codes and do a pretty good job of figuring out the issue from a flashing/blinking light on the tv. I've had mine for a month and I've been impressed. I hope you find the same happiness with yours.
Sorry, there was a problem. Please try again later.Hey Ed, Looks like we have a similar problem! Watching a movie on cable and/or Netflix it will have that pixelated problem or one side is pixels and the other side is stuck or even the other side will keep going with the sounds in the background. I should tell my fiancé about it and see if we should get another TV. Which is sad because we love how clear it is!
Sorry, there was a problem. Please try again later.Have not had an issue and we've had it on at least a few hours per day.
Sorry, there was a problem. Please try again later.My particular Tv has never had any issues.. Start with Best Buy.
Sorry, there was a problem. Please try again later.No I haven't experienced this problem. You should contact Best Buy and have it replaced. It could be a lemon.
Sorry, there was a problem. Please try again later.