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Sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Sorry, there was a problem. Please try again later.I have found that the IR sensor angle on this unit is very narrow. The unit is unresponsive when the remote is used at angles greater than 30°, or at distances greater than 8ft. I tried using different battery types and even remotes from my other Vizio units. Same result.
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