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Phil - The VTech CM18445 has a call privacy feature that will not allow other system extension to listen on an active call. The said feature will not work on another phone that is not part of the system. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. We can provide assistance on how to resolve your issue. Thank you, -VTech Support
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