“I had purchased VTechCS5119 model as the internet phone since July, 2016. The phone had been working well. However, I can't receive and make any phone call all of a sudden recently . Please advise what the possible reasons are and how to fix it.”
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Hi - We are sorry to hear that you are having issues with your VTech CS5119. Make sure that there is a presence of a dial tone before dialing out. If that does not work, you can reset the system by disconnecting the power and battery. Wait for 1 minute before reconnecting the battery and power, then test the unit again. If you are still having issues with the unit, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. Thank you, -VTech Support
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