“When we call out, the person answering cannot hear us; however, if they call us, they can hear us fine. What is the problem and how can we fix it?”
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My recommendation is to take the phone back to where you purchased it.
Sorry, there was a problem. Please try again later.Hi - We are sorry to hear that you are having issues with the VTech CS5129. You may need to reboot the system by disconnecting the AC power on the telephone base and batteries on the cordless handset. Wait for 1 minute before reconnecting the AC power and the battery, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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