A:Answer Megs - We are sorry to hear that your VTech CS6929 does not work as expected. Make sure that the AC adapter is securely plugged in on both ends. You can also reset the telephone base by disconnecting the AC adapter from the power. Reconnect the power after a minute then test again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support